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Daandre E

1 reviews | Active since Nov 2019

19 Nov 2019, 11:45

DISCOVERY BANK - TERRIBLE SERVICE

I reported ********** activity on my newly opened Credit Card Account with Discovery Bank on 28 October 2019, firstly it was nearly impossible to get to Discovery Bank consultant as I kept getting transferred to FNB (I know this is who use to administrate their accounts prior to the bank being opened). I was advised that I will receive a call and feedback within 48 Hours, this did not happen so I called again a few days later to follow up, subsequently a gentleman called me advising they are doing investigation and will get back to me, it is now 2 weeks since that call and still no feedback, not a call, not a e-mail not nothing, I don't even want to mention the fact that they did not even pick up all the ********** transactions... I have numerous discovery products and was considering adding even more but at this moment I am considering moving all my stuff to another service provider, I honestly have not experienced such bad customer service ever before in my life.

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Daandre E's update28 Nov 2019, 13:02
Reviewer Update
I received a call from Discovery Bank ***** Department, yet there was no news on the investigation and was promised a call back before close of business on 26 November 2019 to give me feedback on the case raised, not surprisingly I received no call from DB what so ever and we are nearing the end of 28 November 2019, Discovery I have numerous products with you and looking to add more to the basket i.e Insurance and Life... BUT and this is a big BUT, if you don't get your act together I will cancel all my dealings with Discovery and move to a alternative service provider, your service has been terrible to say the least. I will not accept any negative news on this as it is purely on your own fault for not looking into the matter sooner, the incident was reported more than a month ago the monies that was taken has changed hands and accounts so many times by now, I am asking nicely for you to sort this out so that we can continue our relationship.
I have the consultants details whom promised me the call back etc. but out of respect for this individual I will not post it on this site.