Discovery Bank ***** team sucks

Extremely poor service from the ***** team. Nobody contacted me and definitely not in any 72hour turnaround time. I had to call multiple times and am still given the run around being promised that it has been escalated and somebody will call me back but still nothing. There is no accountability by the team and I get asked the same questions each time instead of looking at the history of the call to see why I'm calling. Each agent making the same mistake with me having to spend well over 15 minutes on each call each time. Disgusting service from this JHB team and will be closing my accounts with discovery bank and staying full time with FNB.