VS
Vimal S
1 reviews | Active since Feb 2012
01 Feb 2023, 14:13
Discovery bank - systems do not work together. Time wasting
Besides the fact that we are forced to open a Discovery bank account to use Vitality rewards that I am paying for, for years, the discovery bank app requires me to authenticate myself from scratch every time when I try to use it. Please come to the party. I just want to use my damn vitality travel rewards that I'm paying for. Your systems are too convoluted and don't work well together. It's not intuitive. The only way you can get people onto your banking platform is to force them to use your bank, otherwise they can't use vitality rewards that they are paying for.
Helpful (0)
Replies (4)0
Replies (4)
Discovery Bank's replyOfficial
01 Feb 2023, 16:08Hi Vimal
I am sorry your experience with us has been this frustrating.
As a digital bank, security and risk management is of outmost importance hence we have these above mentioned features in place and in light of bringing a shared value banking experience we have merged our products with vitality rewards to give you more value compared to having these products separately.
I will be logging a complaint to increase the priority of adjusting the possible features as per your request.
Regards,
Palehelo
I am sorry your experience with us has been this frustrating.
As a digital bank, security and risk management is of outmost importance hence we have these above mentioned features in place and in light of bringing a shared value banking experience we have merged our products with vitality rewards to give you more value compared to having these products separately.
I will be logging a complaint to increase the priority of adjusting the possible features as per your request.
Regards,
Palehelo
Discovery Bank's reply01 Feb 2023, 16:08
Official
Hi Vimal
I am sorry your experience with us has been this frustrating.
As a digital bank, security and risk management is of outmost importance hence we have these above mentioned features in place and in light of bringing a shared value banking experience we have merged our products with vitality rewards to give you more value compared to having these products separately.
I will be logging a complaint to increase the priority of adjusting the possible features as per your request.
Regards,
Palehelo
I am sorry your experience with us has been this frustrating.
As a digital bank, security and risk management is of outmost importance hence we have these above mentioned features in place and in light of bringing a shared value banking experience we have merged our products with vitality rewards to give you more value compared to having these products separately.
I will be logging a complaint to increase the priority of adjusting the possible features as per your request.
Regards,
Palehelo
VS
Vimal S's updateReviewer Update
05 Feb 2023, 14:33This is not a satisfactory response. It's vague and doesn't solve my problem. Contact me urgently to resolve properly.
VS
Vimal S's update05 Feb 2023, 14:33
Reviewer Update
This is not a satisfactory response. It's vague and doesn't solve my problem. Contact me urgently to resolve properly.
VS
Vimal S's updateReviewer Update
05 Feb 2023, 14:36This is not a satisfactory response. It's vague and doesn't solve my problem. Contact me urgently to resolve properly.
VS
Vimal S's update05 Feb 2023, 14:36
Reviewer Update
This is not a satisfactory response. It's vague and doesn't solve my problem. Contact me urgently to resolve properly.
Discovery Bank's replyOfficial
06 Feb 2023, 14:24Hi Vimal
Please pardon my delayed response.
I will contact you before the end of business today.
Regards,
Palehelo
Please pardon my delayed response.
I will contact you before the end of business today.
Regards,
Palehelo
Discovery Bank's reply06 Feb 2023, 14:24
Official
Hi Vimal
Please pardon my delayed response.
I will contact you before the end of business today.
Regards,
Palehelo
Please pardon my delayed response.
I will contact you before the end of business today.
Regards,
Palehelo