DB
D B
1 reviews | Active since Jun 2016
01 Jul 2020, 14:18
Discovery Bank switch over results in massive erroneous computer generated charges.
Discovery Card switch to Discovery Bank resulted in a multitude of"**********" budget/interest fees when client has never used budget facilities. Only three transactions were meant to debited totalling R1659.88 at month end. Iinstead Discovery Bank debited R5435.13 , despite being notified on 24.06.20 to Mpho & Cele - Ref no. ***2 that these transactions are **** and computer generated erroneously. Now my account is depleted. Not impressed, and for this I pay R62.50/bank charge per month (Virgin Money is free!!!!!!!)
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Replies (3)DB
D B's updateReviewer Update
05 Jul 2020, 11:34They have not contacted me m I spent 45 minutes and R75 worth of expensive airtime trying to get get Discovery to reverse their "budget and interest charges" charged to me. I don't have and never had budget account. I'm out of pocket of R5000! Phone me!
DB
D B's update05 Jul 2020, 11:34
Reviewer Update
They have not contacted me m I spent 45 minutes and R75 worth of expensive airtime trying to get get Discovery to reverse their "budget and interest charges" charged to me. I don't have and never had budget account. I'm out of pocket of R5000! Phone me!
DB
D B's updateReviewer Update
08 Jul 2020, 07:058 July. Still no response, despite FB messenger and emails also. Bad Discovery Bank!
DB
D B's update08 Jul 2020, 07:05
Reviewer Update
8 July. Still no response, despite FB messenger and emails also. Bad Discovery Bank!
DB
D B's updateReviewer Update
09 Jul 2020, 06:43There is R5000 off debited in one hit. No transaction breakdown. Look at my statement under the charges section! This is urgent and I'm unceasingly finding your company unresponsive.
All I asked was for you to phone me and resolve this. I tried phoning you, never got a human being. Even your Bot on FB messenger doesn't reply. Even my call back requests on internet don't result in a reply either. Just look at my June statements, you will see a big single debit amount of R5400 odd to my account. No breakdown! I require to be spoken today, 9 days after my complaint was lodged!
All I asked was for you to phone me and resolve this. I tried phoning you, never got a human being. Even your Bot on FB messenger doesn't reply. Even my call back requests on internet don't result in a reply either. Just look at my June statements, you will see a big single debit amount of R5400 odd to my account. No breakdown! I require to be spoken today, 9 days after my complaint was lodged!
DB
D B's update09 Jul 2020, 06:43
Reviewer Update
There is R5000 off debited in one hit. No transaction breakdown. Look at my statement under the charges section! This is urgent and I'm unceasingly finding your company unresponsive.
All I asked was for you to phone me and resolve this. I tried phoning you, never got a human being. Even your Bot on FB messenger doesn't reply. Even my call back requests on internet don't result in a reply either. Just look at my June statements, you will see a big single debit amount of R5400 odd to my account. No breakdown! I require to be spoken today, 9 days after my complaint was lodged!
All I asked was for you to phone me and resolve this. I tried phoning you, never got a human being. Even your Bot on FB messenger doesn't reply. Even my call back requests on internet don't result in a reply either. Just look at my June statements, you will see a big single debit amount of R5400 odd to my account. No breakdown! I require to be spoken today, 9 days after my complaint was lodged!