Discovery Bank Sucks

Item: Discovery Bank
Rating: 1
Author: M J F Br

Lodged a dispute on an unauthorized charge on Sunday, March 5th. Followed up on Tuesday March 7th, no response. Followed up on Wednesday, March 8th, no response. Today, March 15th, still no response.

Discovery doesn't give a @#!*(& about it's customers, 0/10 would not recommend

Helpful (0)

Replies (3)

Discovery Bank's replyOfficial

15 Mar 2023, 13:27

Hi Matthew

I apologise for the experience that you have had regarding this matter.

I am currently investigating your query and I will provide you with feedback.

Regards
Beatrice.

Discovery Bank's reply15 Mar 2023, 13:27

Official

Hi Matthew

I apologise for the experience that you have had regarding this matter.

I am currently investigating your query and I will provide you with feedback.

Regards
Beatrice.

MJFB

M J F Br's updateReviewer Update

15 Mar 2023, 13:31

Hi Beatrice, thanks for the response.

I already managed to sort this out with the merchant in question - just shocked that Discovery does not bother answering within 2 weeks, even after multiple follow-ups.

Good day.

MJFB

M J F Br's update15 Mar 2023, 13:31

Reviewer Update

Discovery Bank's replyOfficial

15 Mar 2023, 13:35

Hi Matthew

I sincerely apologise for that.

I am glad that you managed to resolve this matter with the merchant.

Regards
Beatrice.

Discovery Bank's reply15 Mar 2023, 13:35

Official

Hi Matthew

I sincerely apologise for that.

I am glad that you managed to resolve this matter with the merchant.

Regards
Beatrice.