LR
Leanne R
1 reviews | Active since Dec 2021
08 May 2023, 23:05
Discovery Bank SUCKS
Worst 3 weeks dealing with so many people who have not done their job to date. Been trying close my Discovery Credit card for 3 weeks, settled the balance, got told it had been actioned from their side and have a ref number. Have been unsuccessful in trying to close from the app and was reassured that it had been sorted for me BUT it still hasn't and I am done trying to sort. Worst service ever, what a disgrace.
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Replies (7)0
Replies (7)LR
Leanne R's updateReviewer Update
09 May 2023, 08:59Hi Andile,
As I have explained to countless agents, I am not able to log into the banking app, my details have mixed up, my log in details have been updated and i cannot close the account from the app. As to the ref number the agent said she would action the full closure from her side as I am leaving the country tomorrow and wanted to have a holiday and not have to sit on the phone for days....
I will not be paying another cent to settle this account as it should have been done correctly from that ref number above. Kindly sort this out as I have loads of time travelli g to keep lodging Hello Peter reviews. I cannot believe a company as big as Discovery cannot sortout 1 clients account closure. It makes me think that all this is doing is adding on money owing from me, as of now there is suddenly R700 odd that I now owe, not paying it and would appreciate this settled and an apology for all the time and money wasted while I am on holiday. Just not good enough all round.
As I have explained to countless agents, I am not able to log into the banking app, my details have mixed up, my log in details have been updated and i cannot close the account from the app. As to the ref number the agent said she would action the full closure from her side as I am leaving the country tomorrow and wanted to have a holiday and not have to sit on the phone for days....
I will not be paying another cent to settle this account as it should have been done correctly from that ref number above. Kindly sort this out as I have loads of time travelli g to keep lodging Hello Peter reviews. I cannot believe a company as big as Discovery cannot sortout 1 clients account closure. It makes me think that all this is doing is adding on money owing from me, as of now there is suddenly R700 odd that I now owe, not paying it and would appreciate this settled and an apology for all the time and money wasted while I am on holiday. Just not good enough all round.
LR
Leanne R's update09 May 2023, 08:59
Reviewer Update
Hi Andile,
As I have explained to countless agents, I am not able to log into the banking app, my details have mixed up, my log in details have been updated and i cannot close the account from the app. As to the ref number the agent said she would action the full closure from her side as I am leaving the country tomorrow and wanted to have a holiday and not have to sit on the phone for days....
I will not be paying another cent to settle this account as it should have been done correctly from that ref number above. Kindly sort this out as I have loads of time travelli g to keep lodging Hello Peter reviews. I cannot believe a company as big as Discovery cannot sortout 1 clients account closure. It makes me think that all this is doing is adding on money owing from me, as of now there is suddenly R700 odd that I now owe, not paying it and would appreciate this settled and an apology for all the time and money wasted while I am on holiday. Just not good enough all round.
As I have explained to countless agents, I am not able to log into the banking app, my details have mixed up, my log in details have been updated and i cannot close the account from the app. As to the ref number the agent said she would action the full closure from her side as I am leaving the country tomorrow and wanted to have a holiday and not have to sit on the phone for days....
I will not be paying another cent to settle this account as it should have been done correctly from that ref number above. Kindly sort this out as I have loads of time travelli g to keep lodging Hello Peter reviews. I cannot believe a company as big as Discovery cannot sortout 1 clients account closure. It makes me think that all this is doing is adding on money owing from me, as of now there is suddenly R700 odd that I now owe, not paying it and would appreciate this settled and an apology for all the time and money wasted while I am on holiday. Just not good enough all round.
LR
Leanne R's updateReviewer Update
10 May 2023, 10:04So still waiting for a response from Andile, this is what I mean about no solution to my problem. If someone could kindly reply to my review. I now still have an issue that hasn't been resolved. Shocking service Discovery Bank.
LR
Leanne R's update10 May 2023, 10:04
Reviewer Update
So still waiting for a response from Andile, this is what I mean about no solution to my problem. If someone could kindly reply to my review. I now still have an issue that hasn't been resolved. Shocking service Discovery Bank.
Discovery Bank's replyOfficial
10 May 2023, 15:19Hi Leanne
I've taken this up with our management team and i'm awaiting their feedback.
Regarding your details being mixed up, I see that our OTP team has updated your OTP details.
Are you getting any error when trying to log into your bank website to complete the closure?
Please advise
Regards
Andile
I've taken this up with our management team and i'm awaiting their feedback.
Regarding your details being mixed up, I see that our OTP team has updated your OTP details.
Are you getting any error when trying to log into your bank website to complete the closure?
Please advise
Regards
Andile
Discovery Bank's reply10 May 2023, 15:19
Official
Hi Leanne
I've taken this up with our management team and i'm awaiting their feedback.
Regarding your details being mixed up, I see that our OTP team has updated your OTP details.
Are you getting any error when trying to log into your bank website to complete the closure?
Please advise
Regards
Andile
I've taken this up with our management team and i'm awaiting their feedback.
Regarding your details being mixed up, I see that our OTP team has updated your OTP details.
Are you getting any error when trying to log into your bank website to complete the closure?
Please advise
Regards
Andile
LR
Leanne R's updateReviewer Update
10 May 2023, 16:42As explained before I cannot log into the banking app, the opt may be updated, but that doesn't help with logging in. Technical couldn' help and no o e for that matter It would have be nice to hear that you were waiting for feedback i stead of me just waiting for a response. This needs to be sorted.
LR
Leanne R's update10 May 2023, 16:42
Reviewer Update
As explained before I cannot log into the banking app, the opt may be updated, but that doesn't help with logging in. Technical couldn' help and no o e for that matter It would have be nice to hear that you were waiting for feedback i stead of me just waiting for a response. This needs to be sorted.
Discovery Bank's replyOfficial
11 May 2023, 06:18Hi Leanne
As mentioned on my above response, I've taken this up with management and I'm still awaiting their feedback.
As soon as they get back to us, I can assist you with closing your account.
Regards
Andile
As mentioned on my above response, I've taken this up with management and I'm still awaiting their feedback.
As soon as they get back to us, I can assist you with closing your account.
Regards
Andile
Discovery Bank's reply11 May 2023, 06:18
Official
Hi Leanne
As mentioned on my above response, I've taken this up with management and I'm still awaiting their feedback.
As soon as they get back to us, I can assist you with closing your account.
Regards
Andile
As mentioned on my above response, I've taken this up with management and I'm still awaiting their feedback.
As soon as they get back to us, I can assist you with closing your account.
Regards
Andile
LR
Leanne R's updateReviewer Update
16 May 2023, 09:43Andile, still waiting for "management" to do their job and sort out my complaint. Please advise how long I am supposed to wait?
Everyday i get a message or an email stating my account is in arrears yet I must keep asking for an result. Kindly get someone from mnangement to call me to sort this out.
Everyday i get a message or an email stating my account is in arrears yet I must keep asking for an result. Kindly get someone from mnangement to call me to sort this out.
LR
Leanne R's update16 May 2023, 09:43
Reviewer Update
Andile, still waiting for "management" to do their job and sort out my complaint. Please advise how long I am supposed to wait?
Everyday i get a message or an email stating my account is in arrears yet I must keep asking for an result. Kindly get someone from mnangement to call me to sort this out.
Everyday i get a message or an email stating my account is in arrears yet I must keep asking for an result. Kindly get someone from mnangement to call me to sort this out.
Discovery Bank's replyOfficial
18 May 2023, 07:31Hi Leanne
I've requested to have your fees reversed and account closed.
I'm waiting for approval.
Your patience is appreciated
Regards
Andile
I've requested to have your fees reversed and account closed.
I'm waiting for approval.
Your patience is appreciated
Regards
Andile
Discovery Bank's reply18 May 2023, 07:31
Official
Hi Leanne
I've requested to have your fees reversed and account closed.
I'm waiting for approval.
Your patience is appreciated
Regards
Andile
I've requested to have your fees reversed and account closed.
I'm waiting for approval.
Your patience is appreciated
Regards
Andile