Discovery Bank strikes again!

I called to close my accounts on 25 June 25 - if I heard correctly her name was "Elu". She said my account would be closed in 8 days. I gave it a few days after 8 days and then went and transferred the remaining credit balance to my standard bank account as they had not done it. Come 1 September and they have debited my standard bank account with R100. I then logged into my app to see what is going on. They have debited my account with bank charges for August and September and the account is in the red by almost R600. I phoned through to question this and Naomi told me that they emailed me asking which account it must be paid into, and I never responded. Now the old ticket is closed. If I want to listen to the phone call recording of 25 June, I need to drive through to Sandton. Funny they knew exactly which account to debit but not which account to refund. In a nutshell, she is not willing to assist in anyway and my account will not be closed as of 25 June! Shame on you Discovery. It may not be a big deal to you, but I am not leaving it here.