TM
Terri M
1 reviews | Active since Oct 2017
26 May 2020, 20:22
Discovery bank still ripping people off after being in business for more than a year
When discovery bank was rolled out I said I would try them out so I converted my discovery credit card to discovery bank credit card a seriously painful process.
I am looking at my app now see the transactional account that I requested to be closed shut down as I dos not want or need it (this happened a month after the change was made) I see now they are still charging me for the transactional account.
I have had nothing but trouble with the support desk
I want a manager to contact me URGENTLY
The change was all done telephonically with some one who did not know what they were doing I was asked a few times for the same thing I confirmed a few times I wanted only a credit card not a transactional account
The credit card was supposed to be a like for like that I had with FNB discovery. And that is also a joke and a lie
Helpful (0)
Replies (2)0
Replies (2)
Discovery Bank's replyOfficial
01 Jun 2020, 13:47Good day Terri,
Thank you for bringing this to our attention.Please accept our apologies for the delay in response. We have been receiving an influx of messages on this platform and trying our best to respond to all.
Kindly note that we do not have the functionality to close a transactional account on a full banking suit at the moment. We are working on the development of this feature, which will be available in the near future.
In the interim, we have requested that our finance department reverse the monthly fees charged on your transactional account due to your closure request. This is be done until we are able to close your account.
I truly apologise for any inconvenience caused in the regard. I hope that you can grant us the opportunity to prove that there are better experiences to be had with Discovery Bank.
Kind Regards
Nancy
Thank you for bringing this to our attention.Please accept our apologies for the delay in response. We have been receiving an influx of messages on this platform and trying our best to respond to all.
Kindly note that we do not have the functionality to close a transactional account on a full banking suit at the moment. We are working on the development of this feature, which will be available in the near future.
In the interim, we have requested that our finance department reverse the monthly fees charged on your transactional account due to your closure request. This is be done until we are able to close your account.
I truly apologise for any inconvenience caused in the regard. I hope that you can grant us the opportunity to prove that there are better experiences to be had with Discovery Bank.
Kind Regards
Nancy
Discovery Bank's reply01 Jun 2020, 13:47
Official
Good day Terri,
Thank you for bringing this to our attention.Please accept our apologies for the delay in response. We have been receiving an influx of messages on this platform and trying our best to respond to all.
Kindly note that we do not have the functionality to close a transactional account on a full banking suit at the moment. We are working on the development of this feature, which will be available in the near future.
In the interim, we have requested that our finance department reverse the monthly fees charged on your transactional account due to your closure request. This is be done until we are able to close your account.
I truly apologise for any inconvenience caused in the regard. I hope that you can grant us the opportunity to prove that there are better experiences to be had with Discovery Bank.
Kind Regards
Nancy
Thank you for bringing this to our attention.Please accept our apologies for the delay in response. We have been receiving an influx of messages on this platform and trying our best to respond to all.
Kindly note that we do not have the functionality to close a transactional account on a full banking suit at the moment. We are working on the development of this feature, which will be available in the near future.
In the interim, we have requested that our finance department reverse the monthly fees charged on your transactional account due to your closure request. This is be done until we are able to close your account.
I truly apologise for any inconvenience caused in the regard. I hope that you can grant us the opportunity to prove that there are better experiences to be had with Discovery Bank.
Kind Regards
Nancy
TM
Terri M's updateReviewer Update
10 Jun 2020, 08:26i am still waitinf for the above to happen
i have also asked them to close my account more than a week ago i am still waiting
I will not pay any fees to this bank for this month any money they take will be steeling
i have also asked them to close my account more than a week ago i am still waiting
I will not pay any fees to this bank for this month any money they take will be steeling
Doscovery *** - discovery
"iscovery Bank's reply:
01 Jun 2020, 13:47
Good day Terri,
Thank you for bringing this to our attention.Please accept our apologies for the delay in response. We have been receiving an influx of messages on this platform and trying our best to respond to all.
Kindly note that we do not have the functionality to close a transactional account on a full banking suit at the moment. We are working on the development of this feature, which will be available in the near future.
In the interim, we have requested that our finance department reverse the monthly fees charged on your transactional account due to your closure request. This is be done until we are able to close your account.
I truly apologise for any inconvenience caused in the regard. I hope that you can grant us the opportunity to prove that there are better experiences to be had with Discovery Bank.
Kind Regards
Nancy "
Thank you for bringing this to our attention.Please accept our apologies for the delay in response. We have been receiving an influx of messages on this platform and trying our best to respond to all.
Kindly note that we do not have the functionality to close a transactional account on a full banking suit at the moment. We are working on the development of this feature, which will be available in the near future.
In the interim, we have requested that our finance department reverse the monthly fees charged on your transactional account due to your closure request. This is be done until we are able to close your account.
I truly apologise for any inconvenience caused in the regard. I hope that you can grant us the opportunity to prove that there are better experiences to be had with Discovery Bank.
Kind Regards
Nancy "
TM
Terri M's update10 Jun 2020, 08:26
Reviewer Update
i am still waitinf for the above to happen
i have also asked them to close my account more than a week ago i am still waiting
I will not pay any fees to this bank for this month any money they take will be steeling
i have also asked them to close my account more than a week ago i am still waiting
I will not pay any fees to this bank for this month any money they take will be steeling
Doscovery *** - discovery
"iscovery Bank's reply:
01 Jun 2020, 13:47
Good day Terri,
Thank you for bringing this to our attention.Please accept our apologies for the delay in response. We have been receiving an influx of messages on this platform and trying our best to respond to all.
Kindly note that we do not have the functionality to close a transactional account on a full banking suit at the moment. We are working on the development of this feature, which will be available in the near future.
In the interim, we have requested that our finance department reverse the monthly fees charged on your transactional account due to your closure request. This is be done until we are able to close your account.
I truly apologise for any inconvenience caused in the regard. I hope that you can grant us the opportunity to prove that there are better experiences to be had with Discovery Bank.
Kind Regards
Nancy "
Thank you for bringing this to our attention.Please accept our apologies for the delay in response. We have been receiving an influx of messages on this platform and trying our best to respond to all.
Kindly note that we do not have the functionality to close a transactional account on a full banking suit at the moment. We are working on the development of this feature, which will be available in the near future.
In the interim, we have requested that our finance department reverse the monthly fees charged on your transactional account due to your closure request. This is be done until we are able to close your account.
I truly apologise for any inconvenience caused in the regard. I hope that you can grant us the opportunity to prove that there are better experiences to be had with Discovery Bank.
Kind Regards
Nancy "