SP
Shana P
1 reviews | Active since Apr 2021
18 Mar 2022, 19:20
Discovery Bank still can’t find my money. It’s been a month already.
I wrote a review on the 8th of March explaining how discovery bank lost my money. AJ responded to me saying he would sort this out urgently. Needless to say AJ has not contacted me.
I have dealt with over 10 different operators and 2 managers since the 28th of Feb, Peter and Sascha - according to them there is no one higher to deal with.
I sent money to Indonesia on the 23rd of February +-R20000… As of today the 18th of March they still cannot find my money.
Their incompetence and lack of care and service is appalling.
All they keep telling me is they hear my frustration and they will get escalate the matter.
I am actually at a loss for words.
Helpful (0)
Replies (5)0
Replies (5)
Discovery Bank's replyOfficial
23 Mar 2022, 14:08Hi, Shana
Apologies on delayed response. We will escalate this matter and give feedback.
Regards,
Lebohang
Apologies on delayed response. We will escalate this matter and give feedback.
Regards,
Lebohang
Discovery Bank's reply23 Mar 2022, 14:08
Official
Hi, Shana
Apologies on delayed response. We will escalate this matter and give feedback.
Regards,
Lebohang
Apologies on delayed response. We will escalate this matter and give feedback.
Regards,
Lebohang
SP
Shana P's updateReviewer Update
25 Mar 2022, 13:42Hi Lebohang,
This has been escalated every day this month and still haven’t resolved the matter. I have spoken to 4 different managers and they all don’t have answers.
I just got off the phone to Peter and he still has no answers and told be he has had a busy day - and hasn’t had a chance to look into this matter.
This should be a priority!!!
This has been escalated every day this month and still haven’t resolved the matter. I have spoken to 4 different managers and they all don’t have answers.
I just got off the phone to Peter and he still has no answers and told be he has had a busy day - and hasn’t had a chance to look into this matter.
This should be a priority!!!
SP
Shana P's update25 Mar 2022, 13:42
Reviewer Update
Hi Lebohang,
This has been escalated every day this month and still haven’t resolved the matter. I have spoken to 4 different managers and they all don’t have answers.
I just got off the phone to Peter and he still has no answers and told be he has had a busy day - and hasn’t had a chance to look into this matter.
This should be a priority!!!
This has been escalated every day this month and still haven’t resolved the matter. I have spoken to 4 different managers and they all don’t have answers.
I just got off the phone to Peter and he still has no answers and told be he has had a busy day - and hasn’t had a chance to look into this matter.
This should be a priority!!!
Discovery Bank's replyOfficial
27 Mar 2022, 14:39Hi, Shana
Apologies on delayed response. The payment has left Discovery Bank however we need confirmation from the beneficiary has not received the funds we will be in touch to provide further feedback.
Regards,
Lebohang
Apologies on delayed response. The payment has left Discovery Bank however we need confirmation from the beneficiary has not received the funds we will be in touch to provide further feedback.
Regards,
Lebohang
Discovery Bank's reply27 Mar 2022, 14:39
Official
Hi, Shana
Apologies on delayed response. The payment has left Discovery Bank however we need confirmation from the beneficiary has not received the funds we will be in touch to provide further feedback.
Regards,
Lebohang
Apologies on delayed response. The payment has left Discovery Bank however we need confirmation from the beneficiary has not received the funds we will be in touch to provide further feedback.
Regards,
Lebohang
SP
Shana P's updateReviewer Update
28 Mar 2022, 14:32Hi Lebohang,
We are way past trying to see if the funds have not been received by the beneficiary. Just by your response it goes to show how *********** this bank is.
The money has been returned to the UK and has been sitting there since the 9th of March.
What no one can tell me is why your bank in the UK has not transferred the money back to me.
I just spoke to Sascha and there is still no answers and it’s being escalated.
It’s been 6weeks and it’s month end again. I can’t pay my expenses, I’ve borrowed money all because you lost mine in the 1st place.
No accountability on your banks part and I must be patient.
It’s enough!
We are way past trying to see if the funds have not been received by the beneficiary. Just by your response it goes to show how *********** this bank is.
The money has been returned to the UK and has been sitting there since the 9th of March.
What no one can tell me is why your bank in the UK has not transferred the money back to me.
I just spoke to Sascha and there is still no answers and it’s being escalated.
It’s been 6weeks and it’s month end again. I can’t pay my expenses, I’ve borrowed money all because you lost mine in the 1st place.
No accountability on your banks part and I must be patient.
It’s enough!
SP
Shana P's update28 Mar 2022, 14:32
Reviewer Update
Hi Lebohang,
We are way past trying to see if the funds have not been received by the beneficiary. Just by your response it goes to show how *********** this bank is.
The money has been returned to the UK and has been sitting there since the 9th of March.
What no one can tell me is why your bank in the UK has not transferred the money back to me.
I just spoke to Sascha and there is still no answers and it’s being escalated.
It’s been 6weeks and it’s month end again. I can’t pay my expenses, I’ve borrowed money all because you lost mine in the 1st place.
No accountability on your banks part and I must be patient.
It’s enough!
We are way past trying to see if the funds have not been received by the beneficiary. Just by your response it goes to show how *********** this bank is.
The money has been returned to the UK and has been sitting there since the 9th of March.
What no one can tell me is why your bank in the UK has not transferred the money back to me.
I just spoke to Sascha and there is still no answers and it’s being escalated.
It’s been 6weeks and it’s month end again. I can’t pay my expenses, I’ve borrowed money all because you lost mine in the 1st place.
No accountability on your banks part and I must be patient.
It’s enough!
Discovery Bank's replyOfficial
28 Mar 2022, 20:54Hi, Shana
We acknowledge your comments we will escalate this matter and give feedback.
Regards,
Lebohang
We acknowledge your comments we will escalate this matter and give feedback.
Regards,
Lebohang
Discovery Bank's reply28 Mar 2022, 20:54
Official
Hi, Shana
We acknowledge your comments we will escalate this matter and give feedback.
Regards,
Lebohang
We acknowledge your comments we will escalate this matter and give feedback.
Regards,
Lebohang