discovery bank *****s money

worst service imaginable ....

made a purchase on takealot using discovery miles , the cost got charged twice by discovery , this can happen ... not an issue . then i called discovery and explained the situation , i was told they can see there was a double debit and it should reverse automatically , no problem ! three days later nothing reversed , called back , passed around to three different people , eventually some woman tells that there is nothing she can do and she must log the complaint and it will take 6 days to give feedback , this had now taken 46 min to get that result ... she certainly didnt care about my time waisted ... anyway northing i could do as discovery is the almighty king and i have to just hope they will get back to me ...

two weeks later i sent a mail enquiring about the process , got a generic reply to say one of the bankers would call me , next day no call was received ...

today i call back .... currently in the 58 th minute waiting for them to do something , was put on hold for 37 min only to be told that they sent an email to follow up ... 37 min to send a mail , but that was ok , they said they apologize , that was somehow meant to make it all ok .

now im told they will call me latger after they follow up ....

what did they do for two weeks while the issue was escelated ...? nothing , thjey dont seem to have any clue why i would be upset that they have wasted my time on three occasion for the same issue and still havent resolved it nor done anything to compensate the issue ...

abolutely riddiculous , and totaly unnacceptable .

do i reccomend this bank .... hell no !!!