HB
Herman B
1 reviews | Active since Mar 2009
04 Oct 2020, 21:15
Discovery Bank stay far away
Two months after having given notice to close my Discovery credit card account and after having received a letter from Adrian Gore the CEO of Discovery bank promising that they will pay back with interest the account fees taken out of my FNB cheque account (which was without my consent) after I closed the account, they are still withdrawing credit card fees out of my account. It will probably cost me closing the FNB account in order to stop Discovery from helping themselves to my money. If I can give anyone advice, stay far away from Discovery, they are run by the epitome of incompetency.
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Discovery Bank's replyOfficial
15 Oct 2020, 05:45Good day Herman
Please accept our apologies for the delay in response and frustration caused in this regard.This is not the level of service we strive to provide.
We are looking into this and we will provide feedback once your account is successfully terminated as communicated to you by our account closure on the 08th of October 2020.
Again, please accept our sincere apologies for the inconvenience caused to you in this regard.
Should you require any further assistance please contact us on ***.
Regard
Sibongile
Please accept our apologies for the delay in response and frustration caused in this regard.This is not the level of service we strive to provide.
We are looking into this and we will provide feedback once your account is successfully terminated as communicated to you by our account closure on the 08th of October 2020.
Again, please accept our sincere apologies for the inconvenience caused to you in this regard.
Should you require any further assistance please contact us on ***.
Regard
Sibongile
Discovery Bank's reply15 Oct 2020, 05:45
Official
Good day Herman
Please accept our apologies for the delay in response and frustration caused in this regard.This is not the level of service we strive to provide.
We are looking into this and we will provide feedback once your account is successfully terminated as communicated to you by our account closure on the 08th of October 2020.
Again, please accept our sincere apologies for the inconvenience caused to you in this regard.
Should you require any further assistance please contact us on ***.
Regard
Sibongile
Please accept our apologies for the delay in response and frustration caused in this regard.This is not the level of service we strive to provide.
We are looking into this and we will provide feedback once your account is successfully terminated as communicated to you by our account closure on the 08th of October 2020.
Again, please accept our sincere apologies for the inconvenience caused to you in this regard.
Should you require any further assistance please contact us on ***.
Regard
Sibongile