SS
Stephen S
1 reviews | Active since Nov 2020
11 Nov 2020, 17:45
Discovery Bank - Stay away, worst banking experience ever
In April 2020 I tried to close my credit card when it moved to Discovery Bank. There was a positive balance in the account. I phoned every month and spoke to very friendly consultants who kept "escalating" the matter. Every month I was charged a Credit Card Fee and a Credit Facility Fee. One consultant managed to reverse the one months fees however all the other months I suffered a loss till they managed to close the account in November 2020. The longer they take to close the account the more money they ***** from you. Worst bank I have every dealt with.
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Discovery Bank's replyOfficial
12 Nov 2020, 10:39Good day Stephen
Please accept our apologies for the delay in response and frustration caused in this regard.
Please accept our apologies for the delay in response and frustration caused in this regard.
This is not the level of service we strive to provide.
We sincerely apologise for your recent experience with Discovery Bank. We understand that we cannot make excuses for our systems and features that are not fully functional. However, we are still in the process of building South Africa’s first behavioral Bank. This means that as we go on our journey together to build a fully functional Behavioral Bank, we rely on our clients to advise us of the issues they experience so that we can have these corrected with the end result being us giving you the features, benefits and a world class banking experience you deserve.
Again, please accept our sincere apologies for the inconvenience caused to you in this regard.
Should you require any further assistance please contact us on ***.
Regards
Sibongile
Sibongile
Discovery Bank's reply12 Nov 2020, 10:39
Official
Good day Stephen
Please accept our apologies for the delay in response and frustration caused in this regard.
Please accept our apologies for the delay in response and frustration caused in this regard.
This is not the level of service we strive to provide.
We sincerely apologise for your recent experience with Discovery Bank. We understand that we cannot make excuses for our systems and features that are not fully functional. However, we are still in the process of building South Africa’s first behavioral Bank. This means that as we go on our journey together to build a fully functional Behavioral Bank, we rely on our clients to advise us of the issues they experience so that we can have these corrected with the end result being us giving you the features, benefits and a world class banking experience you deserve.
Again, please accept our sincere apologies for the inconvenience caused to you in this regard.
Should you require any further assistance please contact us on ***.
Regards
Sibongile
Sibongile