Discovery bank shoddy bull**** service

On the 04 August 2024 I called in to advise that my cheque account has been dormant and not used for over 3-4 years now and since then it has accumulated fees in excess of R8500 and continues to accrue with every passing month. I have been unemployed for 3-4 years now as I am studying full time. I asked that the fees be reversed and the account closed. Today is 11 September and I have not heard anything since. I have followed up and been given the runaround by a number of useless agents, in fact one of them even hung up the phone on me today while he said he was checking with Josephine (the person I had spoken to on the 04 August 2024). This is very disappointing service. Having worked for discovery myself and knowing the importance of ownership and excellent customer service at discovery. It’s really sad that in this country we have to constantly resort to hello Peter before we receive proper service in any industry really. Please get your house in order and sort this **** out.