GS
Gary S
1 reviews | Active since Feb 2016
10 Feb 2022, 13:36
Discovery Bank - shocking service levels exposing me to banking risk
My Discovery Bank app - stopped working yesterday morning. I was asked to send screen shots and videos. 3 emails and 3 follow up calls later and more than a day later - i am yet to hear back from Discovery Bank. not to mention i can't access my account to find out if there is a more serious problem. Wow - i have all my financial services with Discovery. but clearly the Discovery Bank is not run by the same people. Most importantly my account being at risk does not seem to be a priority from them at all. appalling service
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Replies (3)0
Replies (3)
Discovery Bank's replyOfficial
10 Feb 2022, 13:44Hi, Gary
Sorry to hear that you are experiencing issues with our Discovery Bank App, please check your network connectivity then delete and download the Bank App with the latest version in the mean time we will raise this issue with our relevant team to investigate.
Regards,
Lebohang
Sorry to hear that you are experiencing issues with our Discovery Bank App, please check your network connectivity then delete and download the Bank App with the latest version in the mean time we will raise this issue with our relevant team to investigate.
Regards,
Lebohang
Discovery Bank's reply10 Feb 2022, 13:44
Official
Hi, Gary
Sorry to hear that you are experiencing issues with our Discovery Bank App, please check your network connectivity then delete and download the Bank App with the latest version in the mean time we will raise this issue with our relevant team to investigate.
Regards,
Lebohang
Sorry to hear that you are experiencing issues with our Discovery Bank App, please check your network connectivity then delete and download the Bank App with the latest version in the mean time we will raise this issue with our relevant team to investigate.
Regards,
Lebohang
GS
Gary S's updateReviewer Update
10 Feb 2022, 13:51Thank you. That worked and all sorted. But it is astounding that the call centre could not advise accordingly - or not call back. Something must be very wrong with the call centres processes and management! worst banking experience i have had in years. Not what one expects from Discovery.
GS
Gary S's update10 Feb 2022, 13:51
Reviewer Update
Thank you. That worked and all sorted. But it is astounding that the call centre could not advise accordingly - or not call back. Something must be very wrong with the call centres processes and management! worst banking experience i have had in years. Not what one expects from Discovery.
Discovery Bank's replyOfficial
10 Feb 2022, 14:05Hi, Gary
Glad all is sorted and sorry to hear that you have not been assisted by our call center we will raise this issue with relevant teams and possibly avoid this issue going forward.
Regards,
Lebohang
Glad all is sorted and sorry to hear that you have not been assisted by our call center we will raise this issue with relevant teams and possibly avoid this issue going forward.
Regards,
Lebohang
Discovery Bank's reply10 Feb 2022, 14:05
Official
Hi, Gary
Glad all is sorted and sorry to hear that you have not been assisted by our call center we will raise this issue with relevant teams and possibly avoid this issue going forward.
Regards,
Lebohang
Glad all is sorted and sorry to hear that you have not been assisted by our call center we will raise this issue with relevant teams and possibly avoid this issue going forward.
Regards,
Lebohang