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Pru P

1 reviews | Active since May 2016

08 Apr 2023, 04:46

DISCOVERY BANK SHOCKING SERVICE

I have complained about not getting anywhere with Discovery iv sent proof of information and I have not heard anything. What is going on? Why is no one getting back to me about my credit card account. The service is shocking 😡😡😡

0
Replies (11)
Discovery Bank
Discovery Bank's reply10 Apr 2023, 21:22
Official
Hi Pru 

Thanks for reaching out. 

Kindly elaborate more on your query so I can promptly assist you. 

Regards
Andile. 
PP
Pru P's update11 Apr 2023, 10:25
Reviewer Update
Hi Andile
I have been trying to sort out my credit card with discovery. I was told to email proof of payments which i did. I have also followed up on the email i sent and to date have had no response. I am extremely dissatisfied with the service. It seems everything always gets left until attorneys are requested to take action. I have tried and tried all the time with no help.

I sent everything to *** this was the email address i was told to send my proof of payments to.

I would greatly appreciate this matter being sorted out. Im not in South Africa anymore and the time difference makes it difficult to communicate.

Thank you.
Prudence Pregnolato
Discovery Bank
Discovery Bank's reply11 Apr 2023, 12:12
Official
Hi Pru 

Thanks for your response. 

I'll have a look into your case and emails and assist further 

Regards
Andile
Discovery Bank
Discovery Bank's reply14 Apr 2023, 06:59
Official
Hi Pru

Thanks for your patience. 

The relevant team has advised that none of the payments on the screenshots you sent are reflecting on your account. 

You will need to provide us with Proof of payments for all payments directly from your app in pdf file for a missing payment case to be logged and so that we assist further

Regards
Andile
PP
Pru P's update14 Apr 2023, 11:56
Reviewer Update
Dear Andile
That is the only proof i have. I dont have an app. So what now?
PP
Pru P's update14 Apr 2023, 11:57
Reviewer Update
Can someone please communicate with me via email. As im not in the country its not easy to communicate.
Discovery Bank
Discovery Bank's reply17 Apr 2023, 09:16
Official
Hi Pru 

We believe one of our bankers has contacted you regarding the proof of payments and you advice that you'll send them once you receive them from FNB. 

Please advice if this is correct. 

Regards
Andile
PP
Pru P's update18 Apr 2023, 11:35
Reviewer Update
Hello Andile

Yes thats correct and i have already emailed them.

Regards
Pru
Discovery Bank
Discovery Bank's reply19 Apr 2023, 14:15
Official
Thanks for the feedback, Pru.
PP
Pru P's update20 Apr 2023, 10:48
Reviewer Update
I have not heard anything. Im sure they are investigating.
Discovery Bank
Discovery Bank's reply21 Apr 2023, 09:04
Official
Hi Pru

Yes they are, but I will still follow up for you. 

Regards
Andile