Discovery Bank SHOCKING SERVICE

One star is not deserving on this report. FNB use to underwrite the discovery card of which I have four cards that my family uses. My wife wrote a letter of complaint on this platform on 03 November 2020 to which Discovery bank rep**** "we cannot take instruction from a secondary card holder" (Sibongile)(case no ***4) - was the response. After the transfer from FNB to Discovery bank R15 046.12 has disappeared as well as a payment of R4791.39 is not reflecting on my account. After sending 8 - 12 emails to different email addresses to Discovery Bank (confirmation received of delivery) I have had NO response to the issue. I have been an avid supported of the Discovery "family" and enjoyed the culture that they have created. I have never defaulted on any payment until two months ago. I instructed my bank to bounce the payments. Now I receive continuous text messages that they have tried to get hold of me but don't have any missed calls listed. Finally I received a call from Discovery (six months of complaining) that they are going to hand my account over for collection as I have returned two months payments. Now maybe someone can help me. It is disgusting and appalling that I can have to default on payment to get attention.