Discovery Bank Shocking Customer Service

Dear Sir/Madam

I logged an issue i encountered on discovery miles on 16 January regarding miles that were taken of for generating a QR code to spend the miles (ref 598271). Its 3 weeks down the line and I am still awaiting feedback , despite calling in on numerous occasions all that I am been told is this has been escalated. Its obvious discovery bank doesn't take customer service seriously. There is no feedback on my case , with no calls to keep me updated. I am extremely frustrated as each time I call in i get the same responses with no resolution to this matter. This is not good customer service Discovery. I expect this issue to be resolved and communicated to my ASAP.