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mark L

1 reviews | Active since Feb 2012

31 Jul 2022, 20:53

Discovery Bank - setting new standards of incompetency

Have been trying to use their app to activate a new credit card. Please people don't do it. Firstly After already logging in.. Remember this.. their Discovery App gives a link to click for cards. Thsi link then takes you to their banking app.. Which then asks you to log in again.. WHAT?!?!

So, after doing that.. All it offers me is an option to "upgrade my banking experience " and send me a new car.it won't let me out of that loop

Why? I HAVE a card.. It JUST needs to be activated.. I DON'T WANT another card.

Discovery, how is it possible that an organisation raking in many millions of Rands profits a month can't design a simple easy to use WORKING app?

A single star rating is way in excess. There should be a negative star rating for Discovery

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Replies (1)
Discovery Bank
Discovery Bank's reply01 Aug 2022, 08:05
Official
Hi Mark 

I am so sorry this is happening to you. 

I have noted your details and I am checking with my team, I will provide feedback as soon as I have it. 

Regards, 
Palehelo