Discovery bank ***** service Substandard-clients are guinea ***s

I left absa bank for Discovery because the new kid on the block had arrived and thought i can save some money. Everything went smoothly for a couple of months until my phone got lost and ***** committed on my phone in 2024 december What a horrible experience I've had with this bank. their ***** department is really a joke. No detail was paid on my case whilst the case was under investigation. I was told i reported the loss of the device after the transaction had been committed although there was no real damage at the time because the *****sters bought clothes online which still had to be delivered and instead of the investigator trying to assist i was told discovery bank is a bank and i must go to the police station as discovery cannot help. The banking ombudsman was worse i don't even want to get started. Unless you are prepared to spend money on lawyers' fees should you have a problem, Stay away from this bank. Never in my history of banking have i received such feeble ***** assistance from a bank which is supposed to be digital yet couldn't deal with a problem of a digital nature. I expect nothing from the bank but simply creating awareness whilst i continue to get justice on the matter.