Discovery Bank service is pathetic and inconvenience for emergencies

Item: Discovery Bank
Rating: 1
Author: Jacqueline M

This terrible run in with Discovery is happening for the second time. I’m extremely upset and very much inconvenienced with the inability to have access to my OWN money because of their poor customer service.

It’s been 26hrs in waiting for Discovery Bank Product department to call me and confirm the penalty fees for an early withdrawal. This is PATHETIC!!!

I made 4 calls since 26 Jan’21 09:01 to date 27 Jan 09:27 and I’m still waiting. All the agents are telling me, we have escalated and someone will call you shortly.

I gave them a benefit of the doubt on my first issue but here we go again. This solidifies that I might be better off elsewhere. They are such an Epic Disappointment!

Helpful (0)

Replies (1)

Discovery Bank's replyOfficial

27 Jan 2021, 16:05

Hi Jacqueline

Thank you for bringing this to my attention. I am disheartend to read your post regarding Discovery Bank.

I have investigated this issue and can confirm that the funds have been released into your account.

The reason for the delay was due to the fact that we could not get a hold of you to authorise the penalty fee for early withdrawal.

Id like to reassure you that we will continue to improve our services and ensure we keep your best banking interest at heart.

Should you require any further help, please do not hesitate to contact us.

Regards
Girshiwn

Discovery Bank's reply27 Jan 2021, 16:05

Official