Discovery Bank Service

I am sure that I may get blocked by Facebook but I honestly cannot deal with the Discovery Bank incompetence any longer without venting.

Is there anyone that has a management contact number as it seems they are non existent.

I have now resorted to sending them the below message on Facebook but I have very little faith anything will be done.I have to say that after 6 phone calls and 14 days of trying to get my discovery credit card which was with FNB that is now with Discovery Bank working that I can transfer from the card has left me speechless.

Your service is extremely poor and incredibly unsatisfactory. I was told last week thursday someone would have it sorted out and phone me up to yesterday I was still waiting for a call.

Yesterday I once again contact your call center request to speak to a manager am told a manager cannot come to the consultants desk and exchange earphones due to covid.

Surely as a leading medical aid a simple call center adjustment would of been put in place where the call can be transferred.

I then get assured that a manager will call me back. 4 hours later at 4:20 I phone once again to be told that the managers are aware of my query they have a list of clients queries and they are working on the list. Problem priorities first.

Now surely after having struggled for 14 days my query should be a priority.

It is now saturday morning and I am still waiting. Your Discovery Bank division service is shocking beyond belief.

There is only a call center there are no banks one can go to, no atms and Management is non existent.

I would like this matter sorted out I have been more than patient when it is supposed to be an effortless change that takes 24-48 hours to be confirmed.

I am shocked and horrified that this is how a brand new bank behaves when they are trying to gain new clients and retain existing ones.

Apologies once again for my vent - but seriously this is absolutely beyond pathetic now.