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carlo S
1 reviews | Active since Nov 2023
10 Oct 2025, 07:19
*** Discovery bank seriously
The nerve this bank has, I opened 2 accounts via discovery bank 2 years back. And since opening it never used the accounts on 3 occasions requested for the bank to close the account, on the last attempt they finally wiped all the bank charges it was running up, and promised me they will close the account. That was back in May since then the account has not been closed and bank chargers running up again. Besides the 2 account I want close I have a premium account that I pay around R360 per month with discovery. Today as I am traveling I wanted to access the discovery lounge, and could not generate a coupon due to the fact,that the 2 accounts that had to be close is in an areas and can't now access the lounge area. *** why I will be taking this further to social media
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Replies (5)0
Replies (5)
Discovery Bank's replyOfficial
10 Oct 2025, 07:35Hi Carlo,
Thank you for reaching out and sharing your experience. I sincerely apologize for the inconvenience and frustration caused by the ongoing issues with your account closure requests and the impact on your lounge access.
I completely understand your concerns and want to assure you that I take this matter seriously. I will personally look into the details of your case and log a formal complaint on your behalf to ensure it receives the attention it deserves.
Thank you for your patience, and again, I’m truly sorry for the inconvenience caused.
Kind regards,
Marusha
Thank you for reaching out and sharing your experience. I sincerely apologize for the inconvenience and frustration caused by the ongoing issues with your account closure requests and the impact on your lounge access.
I completely understand your concerns and want to assure you that I take this matter seriously. I will personally look into the details of your case and log a formal complaint on your behalf to ensure it receives the attention it deserves.
Thank you for your patience, and again, I’m truly sorry for the inconvenience caused.
Kind regards,
Marusha
Discovery Bank's reply10 Oct 2025, 07:35
Official
Hi Carlo,
Thank you for reaching out and sharing your experience. I sincerely apologize for the inconvenience and frustration caused by the ongoing issues with your account closure requests and the impact on your lounge access.
I completely understand your concerns and want to assure you that I take this matter seriously. I will personally look into the details of your case and log a formal complaint on your behalf to ensure it receives the attention it deserves.
Thank you for your patience, and again, I’m truly sorry for the inconvenience caused.
Kind regards,
Marusha
Thank you for reaching out and sharing your experience. I sincerely apologize for the inconvenience and frustration caused by the ongoing issues with your account closure requests and the impact on your lounge access.
I completely understand your concerns and want to assure you that I take this matter seriously. I will personally look into the details of your case and log a formal complaint on your behalf to ensure it receives the attention it deserves.
Thank you for your patience, and again, I’m truly sorry for the inconvenience caused.
Kind regards,
Marusha
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carlo S's updateReviewer Update
10 Oct 2025, 07:38To inconvenience your clients like this and happy to take the massive bank charges, and me now landing to pay out of my pocket seriously, I am very furious as I got to the airport 4 hours ahead of time to now sit in the F@$cking common area and spend money on something that had to be covered also under my main account
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carlo S's update10 Oct 2025, 07:38
Reviewer Update
To inconvenience your clients like this and happy to take the massive bank charges, and me now landing to pay out of my pocket seriously, I am very furious as I got to the airport 4 hours ahead of time to now sit in the F@$cking common area and spend money on something that had to be covered also under my main account
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carlo S's updateReviewer Update
10 Oct 2025, 07:58@ Marusha do you have my account details, I am really ****ed.today I am not looking for an apology as this is not the first time the bank has failed me, and inconvenience my time. I want to be reimbursed for my money i have now given out, my time, and the embarrassed moment I arrived at the discovery lounge to be informed in front of all my account is in an arrears and can't access the lounge
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carlo S's update10 Oct 2025, 07:58
Reviewer Update
@ Marusha do you have my account details, I am really ****ed.today I am not looking for an apology as this is not the first time the bank has failed me, and inconvenience my time. I want to be reimbursed for my money i have now given out, my time, and the embarrassed moment I arrived at the discovery lounge to be informed in front of all my account is in an arrears and can't access the lounge
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carlo S's updateReviewer Update
10 Oct 2025, 13:38@ Marusha up to this point nobody has contacted me back, I want this sorted before close of day as I fly back in the morning. Get the case manager to contact me immediately
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carlo S's update10 Oct 2025, 13:38
Reviewer Update
@ Marusha up to this point nobody has contacted me back, I want this sorted before close of day as I fly back in the morning. Get the case manager to contact me immediately
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carlo S's updateReviewer Update
10 Oct 2025, 17:58This must be a joke, i am going to take this matter further. i will not be treated by the bank as an animal i am very sorry. the bank can contact my attorneys in 48 hours
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carlo S's update10 Oct 2025, 17:58
Reviewer Update
This must be a joke, i am going to take this matter further. i will not be treated by the bank as an animal i am very sorry. the bank can contact my attorneys in 48 hours