LH
LINDA H
1 reviews | Active since Aug 2012
22 Feb 2021, 15:25
DISCOVERY BANK SAY THEY ARE DIGITAL HOWEVER THEIR APP DOES NOT WORK
Discovery Bank are NOT USER FRIENDLY. Their APP does not work for a simple procedure and when you call the Staff at the Callcentre who promise to call back they NEVER do.
Helpful (0)
Replies (4)0
Replies (4)
Discovery Bank's replyOfficial
22 Feb 2021, 15:29Hi Linda
I'd like to assist you with your query. Please provide more information about what you are having trouble with so that I may assist you accordingly.
Regards
AJ
I'd like to assist you with your query. Please provide more information about what you are having trouble with so that I may assist you accordingly.
Regards
AJ
Discovery Bank's reply22 Feb 2021, 15:29
Official
Hi Linda
I'd like to assist you with your query. Please provide more information about what you are having trouble with so that I may assist you accordingly.
Regards
AJ
I'd like to assist you with your query. Please provide more information about what you are having trouble with so that I may assist you accordingly.
Regards
AJ
Discovery Bank's replyOfficial
22 Feb 2021, 16:46Hi, Linda
Please accept our apologies for the delay in response, please advise if you have delegation of authority on your husband’s account?
Regards,
Lebohang
Please accept our apologies for the delay in response, please advise if you have delegation of authority on your husband’s account?
Regards,
Lebohang
Discovery Bank's reply22 Feb 2021, 16:46
Official
Hi, Linda
Please accept our apologies for the delay in response, please advise if you have delegation of authority on your husband’s account?
Regards,
Lebohang
Please accept our apologies for the delay in response, please advise if you have delegation of authority on your husband’s account?
Regards,
Lebohang
LH
LINDA H's updateReviewer Update
24 Feb 2021, 12:09Hi Lebohang
Yes I have delegation of authority o my husbands account.
All he wants to do is upgrade his Discovery Credit Card to Discovery Bank and this is not possible on the App. Response being "No BP available"
It has been almost four months now we have been trying to do this with Discovery Bank and we have spoken to many Staff & Managers with no feedback whatsover. HELP, we dont know how to move forward on such a simple request?
Yes I have delegation of authority o my husbands account.
All he wants to do is upgrade his Discovery Credit Card to Discovery Bank and this is not possible on the App. Response being "No BP available"
It has been almost four months now we have been trying to do this with Discovery Bank and we have spoken to many Staff & Managers with no feedback whatsover. HELP, we dont know how to move forward on such a simple request?
LH
LINDA H's update24 Feb 2021, 12:09
Reviewer Update
Hi Lebohang
Yes I have delegation of authority o my husbands account.
All he wants to do is upgrade his Discovery Credit Card to Discovery Bank and this is not possible on the App. Response being "No BP available"
It has been almost four months now we have been trying to do this with Discovery Bank and we have spoken to many Staff & Managers with no feedback whatsover. HELP, we dont know how to move forward on such a simple request?
Yes I have delegation of authority o my husbands account.
All he wants to do is upgrade his Discovery Credit Card to Discovery Bank and this is not possible on the App. Response being "No BP available"
It has been almost four months now we have been trying to do this with Discovery Bank and we have spoken to many Staff & Managers with no feedback whatsover. HELP, we dont know how to move forward on such a simple request?
Discovery Bank's replyOfficial
25 Feb 2021, 09:18Hi, Linda
Please accept our apologies for the delay in response.
Please accept our apologies for the delay in response.
We have looked into our records and there’s no delegation of authority even from our old banking system to current, therefore any Banking needs to be done by your husband only. We are unable to assist you any further on this platform on your husband behalf, with the current issue that your husband is experiencing he needs to call Discovery Bank for assistance our Bankers will not be able to assist you.
Lebohang
Lebohang
Discovery Bank's reply25 Feb 2021, 09:18
Official
Hi, Linda
Please accept our apologies for the delay in response.
Please accept our apologies for the delay in response.
We have looked into our records and there’s no delegation of authority even from our old banking system to current, therefore any Banking needs to be done by your husband only. We are unable to assist you any further on this platform on your husband behalf, with the current issue that your husband is experiencing he needs to call Discovery Bank for assistance our Bankers will not be able to assist you.
Lebohang
Lebohang