ZS
Zanele S

1 reviews | Active since Aug 2017

30 Sept 2021, 11:40

Discovery Bank Salary Payment - Disappointed

I have 3 references with no joy of the outcome, My Salary date is the 28th it is now the 30th when I call Discovery Bank I am told they are still investigating. yesterday they advised they cannot do anything from their side as my company uses Standard bank and Standard bank is not responding even though they have logged a query. My company still awaiting feedback from Standard Bank. My debit orders are bouncing and I am wondering if I should be reliable for the charges.

First time experience with Discovery Bank.

0
Replies (1)
Discovery Bank
Discovery Bank's reply30 Sept 2021, 20:00
Official
Hi, Zanele
 
We’re aware of an issue where payments from payers who bank with Standard Bank haven’t been received into some of our clients’ accounts. We’re working with Standard Bank to understand the cause so we can get these payments into our clients’ accounts as soon as possible. 

We apologies for any inconvenience this has caused. 

Regards,
Lebohang