tR
tracey R
1 reviews | Active since Aug 2016
31 Mar 2025, 13:03
DISCOVERY BANK SAD STATE OF SERVICE
Twenty five minutes and counting on the phone with discovery bank about my spend goals that werent allocated and I am still just being put through consultants who just put me on hold.
It is almost 30 minutes ON HOLD just wanting assistance.....
Helpful (0)
Replies (12)0
Replies (12)
Discovery Bank's replyOfficial
31 Mar 2025, 13:16Hi there,
Please receive this as confirmation of receipt and acknowledgement of your query.
Thank you for your patience and understanding while I investigate this for you.
Kind regards,
Nosisa
Please receive this as confirmation of receipt and acknowledgement of your query.
Thank you for your patience and understanding while I investigate this for you.
Kind regards,
Nosisa
Discovery Bank's reply31 Mar 2025, 13:16
Official
Hi there,
Please receive this as confirmation of receipt and acknowledgement of your query.
Thank you for your patience and understanding while I investigate this for you.
Kind regards,
Nosisa
Please receive this as confirmation of receipt and acknowledgement of your query.
Thank you for your patience and understanding while I investigate this for you.
Kind regards,
Nosisa
tR
tracey R's updateReviewer Update
02 Apr 2025, 08:28DISCOVERY BANK...imagine being on the phone with these people for close to 3O MINUTES....30 mintues of my money and time wasted.....then not getting any help after being put through to one agent after another and still no one having the service to assist a simple query and still NO ONE having the decency to contact me up to NOW..... this is what I pay for....mxm
Discovery Bank’s reply
31 Mar 2025 at 13:16
Hi there,
Please receive this as confirmation of receipt and acknowledgement of your query.
Thank you for your patience and understanding while I investigate this for you.
Kind regards,
Nosisa
Please receive this as confirmation of receipt and acknowledgement of your query.
Thank you for your patience and understanding while I investigate this for you.
Kind regards,
Nosisa
tR
tracey R's update02 Apr 2025, 08:28
Reviewer Update
DISCOVERY BANK...imagine being on the phone with these people for close to 3O MINUTES....30 mintues of my money and time wasted.....then not getting any help after being put through to one agent after another and still no one having the service to assist a simple query and still NO ONE having the decency to contact me up to NOW..... this is what I pay for....mxm
Discovery Bank’s reply
31 Mar 2025 at 13:16
Hi there,
Please receive this as confirmation of receipt and acknowledgement of your query.
Thank you for your patience and understanding while I investigate this for you.
Kind regards,
Nosisa
Please receive this as confirmation of receipt and acknowledgement of your query.
Thank you for your patience and understanding while I investigate this for you.
Kind regards,
Nosisa
Discovery Bank's replyOfficial
02 Apr 2025, 09:54Good morning Tracey,
Please let me know which spend cycles you are querying so I may look into it for you.
Kind regards,
Nosisa
Please let me know which spend cycles you are querying so I may look into it for you.
Kind regards,
Nosisa
Discovery Bank's reply02 Apr 2025, 09:54
Official
Good morning Tracey,
Please let me know which spend cycles you are querying so I may look into it for you.
Kind regards,
Nosisa
Please let me know which spend cycles you are querying so I may look into it for you.
Kind regards,
Nosisa
tR
tracey R's updateReviewer Update
02 Apr 2025, 10:10 Below my email sent to bank rewards to allocate my spend rewards
Good day
Good day
Discovery did not record Three of my purchases which led to spend goals NOT achieved.Please rectify this and allocate my spend goals for this week of 22 to 28 March.See attached slips Regards PTM LE ROUX (Ms)***
This was sent last week. I received a reference number *** and after that nothing was don
This was sent last week. I received a reference number *** and after that nothing was don
tR
tracey R's update02 Apr 2025, 10:10
Reviewer Update
Below my email sent to bank rewards to allocate my spend rewards
Good day
Good day
Discovery did not record Three of my purchases which led to spend goals NOT achieved.Please rectify this and allocate my spend goals for this week of 22 to 28 March.See attached slips Regards PTM LE ROUX (Ms)***
This was sent last week. I received a reference number *** and after that nothing was don
This was sent last week. I received a reference number *** and after that nothing was don
Discovery Bank's replyOfficial
02 Apr 2025, 10:40Hi Tracey,
Please note that there is only 1 qualifying transaction made from your account between the 22nd and 28th of March 2025. The transaction was made on the 25th of March, and the total points earned for this transaction did not meet the weekly spend goal. Transactions picked up during this period were mostly inter-account transfers and EFT payments, which do not qualify.
Kind regards,
Nosisa
Please note that there is only 1 qualifying transaction made from your account between the 22nd and 28th of March 2025. The transaction was made on the 25th of March, and the total points earned for this transaction did not meet the weekly spend goal. Transactions picked up during this period were mostly inter-account transfers and EFT payments, which do not qualify.
Kind regards,
Nosisa
Discovery Bank's reply02 Apr 2025, 10:40
Official
Hi Tracey,
Please note that there is only 1 qualifying transaction made from your account between the 22nd and 28th of March 2025. The transaction was made on the 25th of March, and the total points earned for this transaction did not meet the weekly spend goal. Transactions picked up during this period were mostly inter-account transfers and EFT payments, which do not qualify.
Kind regards,
Nosisa
Please note that there is only 1 qualifying transaction made from your account between the 22nd and 28th of March 2025. The transaction was made on the 25th of March, and the total points earned for this transaction did not meet the weekly spend goal. Transactions picked up during this period were mostly inter-account transfers and EFT payments, which do not qualify.
Kind regards,
Nosisa
tR
tracey R's updateReviewer Update
02 Apr 2025, 10:46You need to load the other transactions as it was purchases made at checkers using my checkers card as i do with all my purchases including the 1 you mentioned. The tillslips were sent,
tR
tracey R's update02 Apr 2025, 10:46
Reviewer Update
You need to load the other transactions as it was purchases made at checkers using my checkers card as i do with all my purchases including the 1 you mentioned. The tillslips were sent,
Discovery Bank's replyOfficial
02 Apr 2025, 11:19Hi Tracey,
Please confirm if you are on Vitality and if the transactions were made using your Discovery Bank card during your spend cycle.
Kind regards,
Nosisa
Please confirm if you are on Vitality and if the transactions were made using your Discovery Bank card during your spend cycle.
Kind regards,
Nosisa
Discovery Bank's reply02 Apr 2025, 11:19
Official
Hi Tracey,
Please confirm if you are on Vitality and if the transactions were made using your Discovery Bank card during your spend cycle.
Kind regards,
Nosisa
Please confirm if you are on Vitality and if the transactions were made using your Discovery Bank card during your spend cycle.
Kind regards,
Nosisa
Discovery Bank's replyOfficial
02 Apr 2025, 11:20Please also forward the slips to this email: *** and advise once sent.
Discovery Bank's reply02 Apr 2025, 11:20
Official
Please also forward the slips to this email: *** and advise once sent.
tR
tracey R's updateReviewer Update
02 Apr 2025, 11:22Yes I'm with vitality. I've used the same card fir all these purchases but Discovery only counted one purchase . The tillslups were sent through, please allocate immediately
R165.21 checkers purchase 23rd march
R165.21 checkers purchase 23rd march
R705.76 checkers purchase 25th march
R434.36 checkers purchase 25th march
tR
tracey R's update02 Apr 2025, 11:22
Reviewer Update
Yes I'm with vitality. I've used the same card fir all these purchases but Discovery only counted one purchase . The tillslups were sent through, please allocate immediately
R165.21 checkers purchase 23rd march
R165.21 checkers purchase 23rd march
R705.76 checkers purchase 25th march
R434.36 checkers purchase 25th march
Discovery Bank's replyOfficial
02 Apr 2025, 11:34Hi Tracey,
Please note that we have picked up just 1 transaction made using your Discovery Bank card during the queried cycle. You need to ensure that you used your Discovery Bank card for the other transactions as well.
Discovery Miles awarded by Vitality are normally awarded every second week of the month; they don't work like the spend goal. You will need to check with Vitality shortly after the second week should your miles not be awarded.
Kind regards,
Nosisa
Please note that we have picked up just 1 transaction made using your Discovery Bank card during the queried cycle. You need to ensure that you used your Discovery Bank card for the other transactions as well.
Discovery Miles awarded by Vitality are normally awarded every second week of the month; they don't work like the spend goal. You will need to check with Vitality shortly after the second week should your miles not be awarded.
Kind regards,
Nosisa
Discovery Bank's reply02 Apr 2025, 11:34
Official
Hi Tracey,
Please note that we have picked up just 1 transaction made using your Discovery Bank card during the queried cycle. You need to ensure that you used your Discovery Bank card for the other transactions as well.
Discovery Miles awarded by Vitality are normally awarded every second week of the month; they don't work like the spend goal. You will need to check with Vitality shortly after the second week should your miles not be awarded.
Kind regards,
Nosisa
Please note that we have picked up just 1 transaction made using your Discovery Bank card during the queried cycle. You need to ensure that you used your Discovery Bank card for the other transactions as well.
Discovery Miles awarded by Vitality are normally awarded every second week of the month; they don't work like the spend goal. You will need to check with Vitality shortly after the second week should your miles not be awarded.
Kind regards,
Nosisa
tR
tracey R's updateReviewer Update
02 Apr 2025, 12:08Hi Nosisa.
I will take note of that . I was not aware that the spend goal is only activated when using my discovery bank card.
I appreciate you explaining that to me.
Thank you
I will take note of that . I was not aware that the spend goal is only activated when using my discovery bank card.
I appreciate you explaining that to me.
Thank you
tR
tracey R's update02 Apr 2025, 12:08
Reviewer Update
Hi Nosisa.
I will take note of that . I was not aware that the spend goal is only activated when using my discovery bank card.
I appreciate you explaining that to me.
Thank you
I will take note of that . I was not aware that the spend goal is only activated when using my discovery bank card.
I appreciate you explaining that to me.
Thank you
Discovery Bank's replyOfficial
02 Apr 2025, 12:17Hi Tracey,
You're more than welcome, and I am happy to have helped.
Enjoy your day further.
Kind regards,
Nosisa
You're more than welcome, and I am happy to have helped.
Enjoy your day further.
Kind regards,
Nosisa
Discovery Bank's reply02 Apr 2025, 12:17
Official
Hi Tracey,
You're more than welcome, and I am happy to have helped.
Enjoy your day further.
Kind regards,
Nosisa
You're more than welcome, and I am happy to have helped.
Enjoy your day further.
Kind regards,
Nosisa