Discovery bank rewards not playing fair- you do wrong and then we must be the ones being inconvenienced

I find it unfair that Discovery bank rewards wants to give me(or anyone) only 250 miles for a play i did not receive on the date i was supposed to receive it, when the reason i did not receive the game play is their own fault and system errors not my fault, then you must follow up on them to rectify those errors, then also follow up on them to give you a play that you have missed due to their technical errors, then as if that is not a lot of admin already, then they come and tell you that they will only give you 250 miles( that is the highest they can give you---- nooo 250 miles cant be the highest when you are the one in error) they can only give 250miles manually because they cannot allocate a game play manually(also why is this my problem?)

i find this very unfair, because if i received my game play on the board as i should, i could have played and got a chance to pick my highest tile which is 1500 or any other tile higher than 250 miles, so why then must i be inconvenienced by Discovery with their own errors and system problems? if i did not get a game play and you are the one at fault then you should be the one inconvenienced, not me, you must give me 1500 miles/ high miles because you need to understand that i could have played for that if you gave me my play in teh first place

so why am i supposed to be the one inconvenienced? can ypou explain this to me because it makes no sense at all,

also your staff told me that i should wait for communication telling me how much miles i will get for the missed play dated 26 jan money goal, and i can accept or not, been waiting for that and when i ask today the 28th feb i am told i was given 250 miles on the 13th feb, so when were you goimg to tell me if i didnt ask??? you just cannot communicate effectively, now i have the questions and you cannot answer me except telling me " 250miles is the highest you can give for missed plays" that is not acceptable---whose fault is it in the fisrt place that a play was missed? mine? definitely not