NT
Nompumelelo T

1 reviews | Active since Nov 2020

24 Nov 2022, 13:23

Discovery Bank Rewards

One of the main reasons for joining discovery bank was the gym booster benefit. Today I wanted to activate it but could not. On calling the urgent I have been informed that it was discontinued and communication was sent on the 1st of July 2022. Immediately went to check my emails on this date, but there is no communication. I was not informed on signing the contract that any of the benefits promised upon joining discovery bank will be removed as time goes by.

0
Replies (1)
Discovery Bank
Discovery Bank's reply25 Nov 2022, 08:39
Official
Hi Nompumelelo 

Please pardon my delayed response. 

Indeed most of our vitality benefits have been restructured and changed and I do apologize that these changes have been unfavorable for you and caused so much frustration. 

The only assistance I can offer in this regard, is to check with my team why this communication never seemed to have reached you. 

Regards, 
Palehelo