CS
Charl S
1 reviews | Active since Sept 2016
01 Feb 2021, 07:27
Discovery Bank Rewards
Very bad customer service. I signed up at the beginning of December 2020 and have been having issues so far every single month. I probably called in about 24 times already spend countless times on the phone and being transfer from one person to the next. When you call in to follow up on your inquiry reference number it always gets escalated but never resolved. The app also doesn't work properly the discounts it's saying you are getting is not the same as what they are paying me back in discovery miles.
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Replies (2)Discovery Bank's replyOfficial
04 Feb 2021, 14:01Hi Charl
Thank you for taking our call. As discussed we have escalated your pending query to the relevant team and feedback will be provided to you directly.
RegardsThuli
Thank you for taking our call. As discussed we have escalated your pending query to the relevant team and feedback will be provided to you directly.
RegardsThuli
Discovery Bank's reply04 Feb 2021, 14:01
Official
Hi Charl
Thank you for taking our call. As discussed we have escalated your pending query to the relevant team and feedback will be provided to you directly.
RegardsThuli
Thank you for taking our call. As discussed we have escalated your pending query to the relevant team and feedback will be provided to you directly.
RegardsThuli
CS
Charl S's updateReviewer Update
08 Feb 2021, 13:55They did not contact me. I phoned in on Friday, the query was escalated yet again. STILL NOT RESOLVED.
CS
Charl S's update08 Feb 2021, 13:55
Reviewer Update
They did not contact me. I phoned in on Friday, the query was escalated yet again. STILL NOT RESOLVED.
