Discovery bank ***** reporting USELESS

On the 15th of Dec I reported ***** on my card, I received a msg with a ref nr stating the issue will be resolved within 72hrs.

On the 7th of January I mailed *** with the ref number they supp**** in Dec, a week later and they have not even acknowledged receipt of my mail.

I’m extremely disappointed by Discovery Bank’s urgency when it come to ***** on their clients accounts.