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JN
Johan N

1 reviews | Active since Oct 2018

27 Jul 2022, 20:16

Discovery “Bank” refuses to transfer funds

This “bank” refuses to release my tax free savings to be transferred to FNB. While this is being delayed I hardly earn interest and they keep charging me account fees.

0
Replies (16)
Discovery Bank
Discovery Bank's reply27 Jul 2022, 20:26
Official
Hi Johan 

Thanks for reaching out to us. 

Please could you confirm if you have submitted a Tax-free transfer form?

Regards
Girshwin
JN
Johan N's update27 Jul 2022, 20:28
Reviewer Update
Would I be complaining if I didn’t follow the process and followed up on the status of the transfer?

Yes, I’m following the process.
Discovery Bank
Discovery Bank's reply27 Jul 2022, 20:31
Official
Thank you for your confirmation. 

I will follow-up on the transfer for your tax-free savings account. 

Regards
Girshwin
JN
Johan N's update27 Jul 2022, 20:33
Reviewer Update
Thank you. You should have the reference number. On completion close all the accounts as well please. I never want anything to do with Discovery again.
Discovery Bank
Discovery Bank's reply29 Jul 2022, 07:22
Official
Sure thing. 

I will follow-up this morning once again on the progress of this matter. 

Regards 
Girshwin 
JN
Johan N's update01 Aug 2022, 09:16
Reviewer Update
Still no call, no email confirmation, no acknowledgement that the complaint is actually being dealt with.

FNB is repeatedly sending requests for a status update and the emails fall of deaf ears.
JN
Johan N's update01 Aug 2022, 10:01
Reviewer Update
I will CC you on the mail trail and you can follow up from there. Why should I resend when this is already in progress?
Discovery Bank
Discovery Bank's reply01 Aug 2022, 10:03
Official
For a transfer of out of your tax free savings account, our team needs the form to initiate and complete. 

Regards 
Girshwin 
JN
Johan N's update01 Aug 2022, 10:07
Reviewer Update
You have the form! It was sent to your bank on the 12th of July to: *** by the team at FNB.

But let me do your job for you and resend it.
JN
Johan N's update01 Aug 2022, 10:07
Reviewer Update
db_product_ops_team2 @ discovery . bank
Discovery Bank
Discovery Bank's reply01 Aug 2022, 10:08
Official
Much appreciated. 

JN
Johan N's update02 Aug 2022, 16:27
Reviewer Update
Still no answer.... update?
Discovery Bank
Discovery Bank's reply02 Aug 2022, 16:31
Official
Hi Johan

I am awaiting feedback from our product team. As soon as i receive any feedback I will let you know. 

I have now followed up again on this matter. 

Regards 
Girshwin.  
JN
Johan N's update10 Aug 2022, 12:22
Reviewer Update
Still no feedback at all....
Discovery Bank
Discovery Bank's reply10 Aug 2022, 12:33
Official
Hi Johan 

So sorry  for the delayed response.

It seem the original email you have sent to our product team had never reached the inbox. 

I have taken it upon myself to have this actioned and completed 

Please keep a look out for an email from our product team to confirm this matter has been resolved.

Regards 
Girshwin
Discovery Bank
Discovery Bank's reply10 Aug 2022, 14:57
Official
Hi Johan 


Just some feedback on your TFSA transfer. 

The case has been initiated and pushed through.

 Our product team has committed to have this transfer actioned first thing in the morning due to cut off times. 

I will keep you updated as we move along. 


Regards 
Girshwin