Discovery Bank refuses to assist!

Item: Discovery Bank
Rating: 1
Author: Byron K

I have had the unfortunate experience of trying to get Discovery miles refunded. I tried to purchase sports equipment from Sportsmans Warehouse on 1 March 2021. Discovery removed ALL my miles (33238 miles) but the transaction was declined on Sportsmans Warehouse side. I have made numerous calls to Discovery, each time told it's been "escalated". Originally I was told the miles would be refunded later that day (1 March) but now (3 March) I'm told it will take 5-7 working days to be resolved.

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Replies (1)

Discovery Bank's replyOfficial

15 Mar 2021, 13:44

Hi Byron

Kindly accept my apologies for the delayed response.

My systems indicate that your Miles have been reversed ad awarded to your Discovery Bank account.

You can now use these Miles on other purchases on your Discovery Bank App.

Should you require any further assistance, please feel free to contact us directly.

Regards
Girshwin

Discovery Bank's reply15 Mar 2021, 13:44

Official