1 reviews | Active since Apr 2021
Discovery Bank Referral ****
According to Discovery Bank's website and App, when a customer refers someone to Discovery Bank both you and the person being referred can receive up to 5,000 Discovery Miles. After moving to Discovery Bank about a year ago, which led to me moving to Discovery Medical Aid, Vitality and Insure, I referred two of my family members to join Discovery Bank using my referral code.
My one family member joined Discovery Bank using my referral code and opened a Gold Transactional Account. Following their first transaction, neither of us had received any Discovery Miles. I logged a query with Discovery Bank regarding this and have not received any feedback.
Subsequent to this, I referred another family member who also used my referral code to join, however, they were not sure which colour account (Black or Platinum) they wanted to open, so they proceeded in just opening a savings account until they could contact Discovery Bank. They did this to ensure that all the steps and time they had completed on the app was not lost when they continued their application the next day.
Discovery Bank then informed them that again, neither of us would be receiving the Discovery Miles, since the savings account that they had opened, was not a qualifying product. As much as I understand this, I think it is very sly of them to deny clients the benefit of a referral just because someone wanted to make sure which product they wanted to open.
If this is the type of service provided by Discovery Bank and Discovery as a whole, I will be sure to move back to my previous bank and make sure to tell my family members to do the same. This is a pathetic lack of care and customer service. Having such a big portfolio with Discovery Bank and seeing that my family member wanted to open a Black Bank Suite, one would expect Discovery Bank to be accommodating to ensure they provide the best customer service from the start, but they have really shown that they don't care about customer service and that they don't value customers with a significant portfolio of products with Discovery.
VERY DISSAPOINTED!
Thank you for bringing this matter to our attention. The Discovery friend referral campaign terms and condition that allows both parties to earm miles when the requirements are meet. All new clients who join Discovery Bank with a qualifying bank account and meet the qualifying requirements will qualify for these Discovery Miles. Welcome Miles will show as ‘Friend Referral Welcome Miles’ in the Discovery Bank App if a new client joins using a referral code that meets the above requirements, whereas for a new client joining without a referral code it will remain as is. A Discovery Bank member with either a Discovery Bank Suite Discovery Bank Credit Card Account, Discovery Bank Transaction Account on the bundled fee or pay-as-you-transact (PAYT) option who successfully refers someone to join the bank will qualify for these Discovery Miles. If a Discovery Bank member starts the onboarding process before the 1st of November 2021 and signs up with a Transaction Account on the bundled fee option, we will honour the client with 1,500 Welcome Miles if they meet the previous campaign requirements of making a qualifying transaction within 60 days of joining and the account is in good standing (has a positive balance) immediately after the first billing has taken place. Discovery Bank member's who add additional accounts to their existing banking product(s) do not qualify for the Welcome Miles special offer. If a new member does not make any qualifying transactions within 60 days of opening their account, they miss out on the Welcome Miles special offer.
Qualifying Transactions includes:
- EFTs
- In-store card purchases
- Online card purchases online
- Discovery Pay transactions
- Tap-and-pay transactions, including the use of Apple Pay, Fitbit Pay, Garmin Pay and Samsung Pay.
For more information on the benefit you can visit www.discoverybank.co.za
Regards,
Lebohang
Thank you for bringing this matter to our attention. The Discovery friend referral campaign terms and condition that allows both parties to earm miles when the requirements are meet. All new clients who join Discovery Bank with a qualifying bank account and meet the qualifying requirements will qualify for these Discovery Miles. Welcome Miles will show as ‘Friend Referral Welcome Miles’ in the Discovery Bank App if a new client joins using a referral code that meets the above requirements, whereas for a new client joining without a referral code it will remain as is. A Discovery Bank member with either a Discovery Bank Suite Discovery Bank Credit Card Account, Discovery Bank Transaction Account on the bundled fee or pay-as-you-transact (PAYT) option who successfully refers someone to join the bank will qualify for these Discovery Miles. If a Discovery Bank member starts the onboarding process before the 1st of November 2021 and signs up with a Transaction Account on the bundled fee option, we will honour the client with 1,500 Welcome Miles if they meet the previous campaign requirements of making a qualifying transaction within 60 days of joining and the account is in good standing (has a positive balance) immediately after the first billing has taken place. Discovery Bank member's who add additional accounts to their existing banking product(s) do not qualify for the Welcome Miles special offer. If a new member does not make any qualifying transactions within 60 days of opening their account, they miss out on the Welcome Miles special offer.
Qualifying Transactions includes:
- EFTs
- In-store card purchases
- Online card purchases online
- Discovery Pay transactions
- Tap-and-pay transactions, including the use of Apple Pay, Fitbit Pay, Garmin Pay and Samsung Pay.
For more information on the benefit you can visit www.discoverybank.co.za
Regards,
Lebohang
Would you please be so kind to get someone from Discovery Bank and Discovery Insure to contact me to cancel my products with them?
Thanks
Would you please be so kind to get someone from Discovery Bank and Discovery Insure to contact me to cancel my products with them?
Thanks
Apologies on delayed response. On this platform we can assist with cancelling your Discovery Bank products which account would you like to close? You can contact Discovery Insure on ***.
Regards,
Lebohang
Apologies on delayed response. On this platform we can assist with cancelling your Discovery Bank products which account would you like to close? You can contact Discovery Insure on ***.
Regards,
Lebohang