Discovery Bank: Professional ****s

My review is not on the bank as such, but more around the additional "perks" they provide.

We bought our tickets using our discovery bank credit card, and qualified for the "free" travel insurance. Due to CODID-19, we had to cancel. We managed to get most of our money back from the agents, but there were some fees which we could not. While the policy wording states that this is not covered, it is disheartening to note that the insurance policy which is supposed to assist us in a loss, does not. After carefully reading the exclusions and convoluted wording, i am convinced that there are very few situations whereby they would actually be required to pay out. Even all the discounts they claim on their products are dubious with finely worded exclusions. Another issue I had with this transaction is that Discovery refuses to refund my flights in full even though we were in lockdown. The claim they provided was airline taxes are non-refundable, even though Emirates states on their website that they are refunding all tickets in full, which included the flights that we purchased. I wish I could give them a lower rating. I will be slowly migrating all the products I purchased from Discovery to somewhere else.