DISCOVERY BANK PROCESS FAILS

Item: Discovery Bank
Rating: 1
Author: Tanya M

I app**** for a Discovery credit card on Monday, November 11th. The Discovery Health app prompted a call from a salesperson, and I ended up spending over an hour on the phone. She mentioned she would call me back, but I received no follow-up.

Today, November 18th, I called Discovery Bank to find out why I couldn't access the app to upload my 3 months' bank statements and payslip. After speaking with a service consultant, I was told that my application should never have been processed the way it was. Discovery Bank now wants to delete the application and have me reapply via the app.

This response was incredibly frustrating. I asked to lodge a complaint and was informed that it would take 21 days to resolve. I have requested that the compliance officer contact me directly.

There is clearly something wrong with the process here. This feels like a market conduct issue, and I am deeply disappointed with the lack of proper guidance and support throughout the application process.

Helpful (0)

Replies (3)

Discovery Bank's replyOfficial

20 Nov 2024, 13:27

Hi Tanya

I am sorry for the frustration caused.

I see our Complaints team have received your query and have reached out to you for further assistance. If you have any further questions or concerns regarding your query do not hesitate to reach out to them and they will assist you further.

Have a good day further.

Thank you,
Yuvna

Discovery Bank's reply20 Nov 2024, 13:27

Official

Tanya M's updateReviewer Update

30 Dec 2024, 15:14

Hi, where did you get your information from. NO ONE CALLED ME, IT'S BEEN OVER A MONTH AND NO ONE EVER CALLED ME. VERY UNPROFESSIONAL. I can't believe this.

Tanya M's update30 Dec 2024, 15:14

Reviewer Update

Hi, where did you get your information from. NO ONE CALLED ME, IT'S BEEN OVER A MONTH AND NO ONE EVER CALLED ME. VERY UNPROFESSIONAL. I can't believe this.

Tanya M's updateReviewer Update

30 Dec 2024, 15:41

please go check Ref ***1. this has still not been resolved. this is your reference number. I referred the compliant to your compliance officer. this is a major compliance issue.

Tanya M's update30 Dec 2024, 15:41

Reviewer Update

please go check Ref ***1. this has still not been resolved. this is your reference number. I referred the compliant to your compliance officer. this is a major compliance issue.