Discovery Bank - Problem To Close Accounts
I am a client and will remain a client because the app is very versatile and it suits me. I give it a 3 stars because on 24 January I called in to close 2 of my 5 accounts. The lady told me everything is sorted, it will be closed within 7 days. I called in on the 10 February to follow up and the lady says that the cancellation never went through on the banks side. On the 6th of February they charged all the fees for these accounts. Feels disingenuous and ***************
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Replies (3)
Discovery Bank's replyOfficial
20 Feb 2024, 14:55Hi Alfie
We appreciate your feedback, and apologise for the experience you have had with us.
We do see one of our skilled bankers did log the account closure for you, there is an outstanding settlement amount in order for the account closure to be complete.
Is there anything else that you need us to assist you with?
Best regards,
Mpho
We appreciate your feedback, and apologise for the experience you have had with us.
We do see one of our skilled bankers did log the account closure for you, there is an outstanding settlement amount in order for the account closure to be complete.
Is there anything else that you need us to assist you with?
Best regards,
Mpho
Discovery Bank's reply20 Feb 2024, 14:55
Official
Hi Alfie
We appreciate your feedback, and apologise for the experience you have had with us.
We do see one of our skilled bankers did log the account closure for you, there is an outstanding settlement amount in order for the account closure to be complete.
Is there anything else that you need us to assist you with?
Best regards,
Mpho
We appreciate your feedback, and apologise for the experience you have had with us.
We do see one of our skilled bankers did log the account closure for you, there is an outstanding settlement amount in order for the account closure to be complete.
Is there anything else that you need us to assist you with?
Best regards,
Mpho
's updateReviewer Update
20 Feb 2024, 15:35Hi Mpho,
Yes there is something you can help with. My account closure has been delayed for 4 weeks and then you charged me fees for your mistake. Now to close the account you want me to settle the fees? That seems *********.
Please listen to all the call logs. I was assured that all the fees will be reversed. There are so many calls and so many assurances, and I am questioning whether I should close all my accounts because all the phone consultants are concerned about are service ratings when they speak to you kindly. But my issue is not resolved.
Can you consolidate what is going on in all your departments and get my account closed and reverse the fees that I was charged due to your mistake? It seems like an easy thing to do.
Yes there is something you can help with. My account closure has been delayed for 4 weeks and then you charged me fees for your mistake. Now to close the account you want me to settle the fees? That seems *********.
Please listen to all the call logs. I was assured that all the fees will be reversed. There are so many calls and so many assurances, and I am questioning whether I should close all my accounts because all the phone consultants are concerned about are service ratings when they speak to you kindly. But my issue is not resolved.
Can you consolidate what is going on in all your departments and get my account closed and reverse the fees that I was charged due to your mistake? It seems like an easy thing to do.
's update20 Feb 2024, 15:35
Reviewer Update
Hi Mpho,
Yes there is something you can help with. My account closure has been delayed for 4 weeks and then you charged me fees for your mistake. Now to close the account you want me to settle the fees? That seems *********.
Please listen to all the call logs. I was assured that all the fees will be reversed. There are so many calls and so many assurances, and I am questioning whether I should close all my accounts because all the phone consultants are concerned about are service ratings when they speak to you kindly. But my issue is not resolved.
Can you consolidate what is going on in all your departments and get my account closed and reverse the fees that I was charged due to your mistake? It seems like an easy thing to do.
Yes there is something you can help with. My account closure has been delayed for 4 weeks and then you charged me fees for your mistake. Now to close the account you want me to settle the fees? That seems *********.
Please listen to all the call logs. I was assured that all the fees will be reversed. There are so many calls and so many assurances, and I am questioning whether I should close all my accounts because all the phone consultants are concerned about are service ratings when they speak to you kindly. But my issue is not resolved.
Can you consolidate what is going on in all your departments and get my account closed and reverse the fees that I was charged due to your mistake? It seems like an easy thing to do.
Discovery Bank's replyOfficial
08 Mar 2024, 15:14Hi Alfie
As advised by our Relationship Manager. You are liable for the fees on your account as you continued to transact on your account and a refund was credited in February 2024.
Should you require an account closure, reach out to the call centre on ***to log an account closure should you wish to continue with it.
Best regards,
Mpho
As advised by our Relationship Manager. You are liable for the fees on your account as you continued to transact on your account and a refund was credited in February 2024.
Should you require an account closure, reach out to the call centre on ***to log an account closure should you wish to continue with it.
Best regards,
Mpho
Discovery Bank's reply08 Mar 2024, 15:14
Official
Hi Alfie
As advised by our Relationship Manager. You are liable for the fees on your account as you continued to transact on your account and a refund was credited in February 2024.
Should you require an account closure, reach out to the call centre on ***to log an account closure should you wish to continue with it.
Best regards,
Mpho
As advised by our Relationship Manager. You are liable for the fees on your account as you continued to transact on your account and a refund was credited in February 2024.
Should you require an account closure, reach out to the call centre on ***to log an account closure should you wish to continue with it.
Best regards,
Mpho