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Thembinkosi T

1 reviews | Active since Jun 2022

20 Sept 2024, 12:13

Discovery Bank POOR SERVICE!!!!

I’m not getting any service from Discovery with regards my ***** case. I’ve been calling the consultants are saying different things. My case is with the investigator and they don’t have direct line for the investigator I must wait for the investigator to call me. It’s now been a week until I decided to drop the case as I managed to solve it myself. Capitec bank has s waiting confirmation from Discovery to release the funds but no one is able to assist all the consultants blatantly say there’s nothing they can do! I will be closing my bank with Discovery after this and also cancel my medical aid with them as well

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Replies (1)
Discovery Bank
Discovery Bank's reply01 Nov 2024, 15:34
Official
Hi Thembinkosi

Thank you for reaching out to us.

I am sorry for the experience you have had with us in regard to the ***** case.

Will you kindly confirm if you have received a call from the investigator assigned to your case?


Regards
Tsholofelo