Discovery Bank - Poor Service

Item: Discovery Bank
Rating: 1
Author: Sonja L

Redeemed 100 000 miles for an in-store voucher. The store could not process the voucher as it gave them an error code. It is now 7 days later and I now have NO voucher and I am now 100 000 miles poorer. They have basically deducted R10 000 from my bank account and 7 days later are still "looking in to it" and "escalating my query". And No-one from the bank comes back to you and the only contact point is a call centre agent! It is really not satisfactory to have call centre agents as your "banker"!

Helpful (0)

Replies (2)

Discovery Bank's replyOfficial

08 Mar 2021, 14:40

Hi, Sonja

Sorry to hear about your recent experience with Discovery Bank. On the 05 March we received your call regarding the miles dispute and our Banker has escalated the issue with our relevant team for assistance and feedback will be send to you directly,

Regards,
Lebohang

Discovery Bank's reply08 Mar 2021, 14:40

Official

Hi, Sonja

Sonja L's updateReviewer Update

08 Mar 2021, 16:01

That is not true - this issue started on 1 March! The store involved has also been in contact with Wigroup and YOYOwallet and no-one is assisting!!! It is unacceptable!! I have it in writing that the fault lies with Discovery. Why is no-one in the Discovery miles team coming back to me????????????
Every time I phone it is getting "escalated". For crying out load - how many times can the problem be "escalated"? And how long does it take?

Sonja L's update08 Mar 2021, 16:01

Reviewer Update