Discovery Bank Poor Service

Item: Discovery Bank
Rating: 1
Author: Kolisa N

I called on Monday, 05/11/2024 and requested a settlement letter for my credit card, so that I can pay and close it up. I was told that I would get it within 24-48 hours. 72 hours later i had no settlement letter in my account and when I called I was informed that the lonked account would need to be downgraded, mind you I did not request a download, I requested Settlemet Letter. I am now sittinng with three refernce calls from three different consultants and no letter. Poor service.

Helpful (0)

Replies (3)

Discovery Bank's replyOfficial

13 Nov 2024, 10:57

Hi Kolisa

Thank you for reaching out. I will look into your query and see how to assist further.

Thank you,
Yuvna

Discovery Bank's reply13 Nov 2024, 10:57

Official

Hi Kolisa

Thank you for reaching out. I will look into your query and see how to assist further.

Thank you,
Yuvna

Discovery Bank's replyOfficial

14 Nov 2024, 12:51

Hi Kolisa

I have looked into your query and I see that the settlement letter has been emailed to you on the 11/11/2024.

I also see that a downgrade case is logged and is in progress to close off your Credit card account and keep only the Transaction account. Once the account is closed, you will receive confirmation from our accounts closure team.

Please confirm if all is in order or is there anything else you would like assistance with?

Regards,
Yuvna

Discovery Bank's reply14 Nov 2024, 12:51

Official

Discovery Bank's replyOfficial

18 Nov 2024, 14:11

Hi Kolisa

I see that your downgrade request has been successful and you have been notified.

Please do not hesitate to contact us on our toll-free number ***if you require further assistance.

Have a good day further.

Thank you,
Yuvna

Discovery Bank's reply18 Nov 2024, 14:11

Official