TM
Thobani M
1 reviews | Active since Aug 2021
27 Mar 2024, 13:26
Discovery bank poor security.
I’m very sad to shere this information about the Discovery bank poor security. On the 21th of March 2024(Thursday) around a bout 14:40-15:01 I lost amount of R9 000.00 it was deducted by SHARONWAVE WEP SERVICE in dollars and myself I’ve never authorised that transaction and my card and everything was with me. I phoned the Discovery bank they said they said they can’t trace it but they can see the deductions. They open a case then they said they’ll call after 72 hours after investigations now it’s more than 72 hours I’ve not received anything. I’m really concerned about this issue with the Discovery bank cz I’m banking with them because I trusted them with my money but now my money is been deducted by someone I don’t know.
Helpful (0)
Replies (8)0
Replies (8)
Discovery Bank's replyOfficial
27 Mar 2024, 20:13Hi Thobani
Thank you for reaching out to us.
I followed up on your on your case and it has been assigned to a investigator in the ***** department. Due to the sensitivity of this kind of case, I do not have access to viewing any information on the case. I have requested the investigator to reach out to you urgently.
I apologize for the delay and the inconvenience caused.
Regards
Tsholofelo
Thank you for reaching out to us.
I followed up on your on your case and it has been assigned to a investigator in the ***** department. Due to the sensitivity of this kind of case, I do not have access to viewing any information on the case. I have requested the investigator to reach out to you urgently.
I apologize for the delay and the inconvenience caused.
Regards
Tsholofelo
Discovery Bank's reply27 Mar 2024, 20:13
Official
Hi Thobani
Thank you for reaching out to us.
I followed up on your on your case and it has been assigned to a investigator in the ***** department. Due to the sensitivity of this kind of case, I do not have access to viewing any information on the case. I have requested the investigator to reach out to you urgently.
I apologize for the delay and the inconvenience caused.
Regards
Tsholofelo
Thank you for reaching out to us.
I followed up on your on your case and it has been assigned to a investigator in the ***** department. Due to the sensitivity of this kind of case, I do not have access to viewing any information on the case. I have requested the investigator to reach out to you urgently.
I apologize for the delay and the inconvenience caused.
Regards
Tsholofelo
Discovery Bank's replyOfficial
27 Mar 2024, 20:17Hi Thobani
Thank you for reaching out to us.
I followed up on your on your case and it has been assigned to a investigator in the ***** department. Due to the sensitivity of this kind of case, I do not have access to viewing any information on the case. I have requested the investigator to reach out to you urgently.
I apologize for the delay and the inconvenience caused.
Regards
Tsholofelo
Thank you for reaching out to us.
I followed up on your on your case and it has been assigned to a investigator in the ***** department. Due to the sensitivity of this kind of case, I do not have access to viewing any information on the case. I have requested the investigator to reach out to you urgently.
I apologize for the delay and the inconvenience caused.
Regards
Tsholofelo
Discovery Bank's reply27 Mar 2024, 20:17
Official
Hi Thobani
Thank you for reaching out to us.
I followed up on your on your case and it has been assigned to a investigator in the ***** department. Due to the sensitivity of this kind of case, I do not have access to viewing any information on the case. I have requested the investigator to reach out to you urgently.
I apologize for the delay and the inconvenience caused.
Regards
Tsholofelo
Thank you for reaching out to us.
I followed up on your on your case and it has been assigned to a investigator in the ***** department. Due to the sensitivity of this kind of case, I do not have access to viewing any information on the case. I have requested the investigator to reach out to you urgently.
I apologize for the delay and the inconvenience caused.
Regards
Tsholofelo
TM
Thobani M's updateReviewer Update
28 Mar 2024, 01:25Hopefully I’ll get back my money as I never authorised any transaction
TM
Thobani M's update28 Mar 2024, 01:25
Reviewer Update
Hopefully I’ll get back my money as I never authorised any transaction
Discovery Bank's replyOfficial
08 Apr 2024, 11:17Hi Thobani
Have you received feedback from the investigator assigned to your case?
Regards
Tsholofelo
Have you received feedback from the investigator assigned to your case?
Regards
Tsholofelo
Discovery Bank's reply08 Apr 2024, 11:17
Official
Hi Thobani
Have you received feedback from the investigator assigned to your case?
Regards
Tsholofelo
Have you received feedback from the investigator assigned to your case?
Regards
Tsholofelo
TM
Thobani M's updateReviewer Update
08 Apr 2024, 11:43No I haven’t received any response or call from anyone I’m wondering why is it taking so long.
TM
Thobani M's update08 Apr 2024, 11:43
Reviewer Update
No I haven’t received any response or call from anyone I’m wondering why is it taking so long.
Discovery Bank's replyOfficial
08 Apr 2024, 11:56I am checking with the ***** team, and I will revert with feedback.
Discovery Bank's reply08 Apr 2024, 11:56
Official
I am checking with the ***** team, and I will revert with feedback.
TM
Thobani M's updateReviewer Update
08 Apr 2024, 14:18I’m waiting and it been long
TM
Thobani M's update08 Apr 2024, 14:18
Reviewer Update
I’m waiting and it been long
Discovery Bank's replyOfficial
08 Apr 2024, 17:07Hi Thobani
The ***** team has advised that they have reached out to you and have advised you accordingly. Is there anything else I can assist you with?
Regards
Tsholofelo
The ***** team has advised that they have reached out to you and have advised you accordingly. Is there anything else I can assist you with?
Regards
Tsholofelo
Discovery Bank's reply08 Apr 2024, 17:07
Official
Hi Thobani
The ***** team has advised that they have reached out to you and have advised you accordingly. Is there anything else I can assist you with?
Regards
Tsholofelo
The ***** team has advised that they have reached out to you and have advised you accordingly. Is there anything else I can assist you with?
Regards
Tsholofelo