Discovery Bank - Poor ********** Investigating Service

I posted the review below on the 1st of March 2021, whereby I received a quick response by Sibongile on the review followed by a phone call from Nashan. Nashan had a lot of promises to solve this matter and committed that he would provide feedback within a week. Needless to say, more than two months later, I have not received any feedback from Sibongile or Nashan. It is very disappointing. In the meantime I pay interest on the debt due to the *****.

I reported suspected ********** transactions of more than R10 000 to Discovery ***** department in October 2020. It took weeks to get any feedback from the investigating officer (Abel). I was only provided feedback after I re-register the same ********** case and numerous requests for Abel to provide feedback. To date I only received roughly R2 500 back from discovery. I called and sent numerous emails again and after speaking to Abel probably 4 weeks ago he promised to give me feedback the following day, but I am still waiting for the feedback. All the required information and even more was provided, but still nothing is happening. I will probably lodge a new case and hopefully I will get some feedback and conclude this matter in the near future. I am definitely not referring Discovery Bank to anyone because their ********** department service is very poor. There is no means of escalating the matter to the responsible person's supervisor. I requested that on numerous occasions and every time the supervisor is in a "meeting".