Discovery Bank - Poor ********** Investigating Service

I reported suspected ********** transactions of more than R10 000 to Discovery ***** department in October 2020. It took weeks to get any feedback from the investigating officer (Abel). I was only provided feedback after I re-register the same ********** case and numerous requests for Abel to provide feedback. To date I only received roughly R2 500 back from discovery. I called and sent numerous emails again and after speaking to Abel probably 4 weeks ago he promised to give me feedback the following day, but I am still waiting for the feedback. All the required information and even more was provided, but still nothing is happening. I will probably lodge a new case and hopefully I will get some feedback and conclude this matter in the near future. I am definitely not referring Discovery Bank to anyone because their ********** department service is very poor. There is no means of escalating the matter to the responsible person's supervisor. I requested that on numerous occasions and every time the supervisor is in a "meeting".