Discovery bank poor customer service

2022 seems to be a year where discovery is just dishing out headaches. trying to get any feedback from discovery is a nightmare and quiet frankly time consuming. Never in life have i ever had to endure such poor customer service. 5 August 2022, I purchased in store vouchers using my discovery miles, no voucher was generated but there was a reduction on the discovery miles. So on the 6th I called in to enquire what was happening then i was told that my query will be reported. Today is the 23rd of August and still have no idea what is happening. I honestly regret the day I had any dealings with Discovery as a whole. I honestly don't know how they are still in business when they don't seem to care about their customers and they prefer that you as a client you run around after them. NEVER AGAIN, I WANT OUT!