Discovery Bank - Poor customer service

The customer service is non existent. They make promises that the refund is under investigation and will take 21 business days and then nothing happens. I call again after 21 days and every time you call the call center, you talk to a new person and have to explain the whole case again. Then they call you back and inform you that they will request the manager to get an update and you must wait 21 days.

They never call you back or send you any correspondence to inform you of actions that was taken, nothing. Then you have to call Discovery bank again just to be told its under investigation.

Don't bank with Discovery Bank, there is no customer service! At least with FNB I can go to my local branch, I know the staff first hand as I have banked with them for several years and all my concerns and complaints has been resolved swiftly and timeously every time. not the same can be said about Discovery bank

I have been requesting a credit that was processed to me by merchant since September 2020 and its still not resolved, in other words DB has still not credited my account .