Discovery Bank pathetic scaly!!!

Item: Discovery Bank
Rating: 1
Author: Annemarie H

I have been battling since June last year to get my discovery account closed. I paid all outstanding fees and send the form. Unfortunately the e-mail address that was given does not work. Discovery has also sent me a email to my daughters e-mail account. When I rep**** to that email on the same day it came back as not operational. If you look at Discovery banks website there is no e-mail address!!!!! I've spoken to various Discovery personnel regarding this matter and everytime I gets told that they will close the account and reverse the fees... but they just continue with adding on additional fees each month. Im at the end of my thether... this is unacceptable an unprofessional client service. And now they want to hand me over... ridiculous!!I I see there is more than 2600 unhappy replies on hello peter regarding Discovery Banks pathetic and scaly service... how is it possible that they are not being investigated and closed down?

Helpful (0)

Replies (4)

Discovery Bank's replyOfficial

23 Nov 2020, 09:12

Hi, Mrs Anna Maria Havenga

We sincerely apologise for your recent experience with Discovery Bank, We pride ourselves on our quick response times. We send your account closure request to our relevant department to assist you and will provide feedback.

Discovery Bank's reply23 Nov 2020, 09:12

Official

Annemarie H's updateReviewer Update

13 Dec 2020, 10:06

Discovery Bank: As at 12 Dec, your credit card account statement balance is R1092.81. A minimum payment of R100.00 is due by 06 Jan.

I have not yet been contacted by Discovery Bank and they keep on sending me these messages. It says a lot about their pathetic service. They obviously don't know what they are doing and that is why there is more than 2600 complaints about them on hellopeter ????????????

Annemarie H's update13 Dec 2020, 10:06

Reviewer Update

Annemarie H's updateReviewer Update

01 Feb 2021, 08:13

I've been trying for almost 2 years to get this account closed!! It have been paid up but these ****** just keep on adding money on every month!!!
"We pride ourselves on our quick response times" is obviously not true!!!
Pathetic service

Annemarie H's update01 Feb 2021, 08:13

Reviewer Update

Discovery Bank's replyOfficial

01 Feb 2021, 09:10

Hi, Annemarie

Please accept our apologies for the delay in response.

The account closure team has advised that to proceeded with closure you are required to process your closure online:

How to close the account on the Bank website:

·Log in to online.discovery.bank – if you don’t have login details select REGISTER

· Once you are logged in, we may ask you to verify some personal information. We’ll then display the default ACCOUNTS page, which lists your accounts lists your accounts

A guide on how to close the account on the Discovery Bank Website will also be emailed to you.

Discovery Bank's reply01 Feb 2021, 09:10