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douw D
1 reviews | Active since Dec 2016
12 Apr 2021, 15:13
DISCOVERY BANK OVER PROMISES AND UNDER DELIVERS
Discovery Bank’s Credit Application Process SUCKS! I was just turned down for a Credit Card without any Explanation via a SMS? No personal contact whatsoever! I then phoned and after holding for 25 Minutes and talking to no less than 3 “bankers” I was told that I could not prove affordability.
I am a successful business owner and they made this decision on 3 months bank statements. I wanted to move my whole banking profile from Nedbank, but I am now totally disgusted and disappointed with this lack of professionalism. I would not encourage anyone anyone to move to Discovery Bank any time soon!
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Replies (2)0
Replies (2)
Discovery Bank's replyOfficial
12 Apr 2021, 16:07Hi Douw
I'm sorry to hear about the frustration that was caused in order for you to get the answer you were looking for. Our Credit Department follows a strict process before lending credit to potential clients. I know this is not the outcome you wanted, however you may apply again once your finances have changed.
Regards
AJ
I'm sorry to hear about the frustration that was caused in order for you to get the answer you were looking for. Our Credit Department follows a strict process before lending credit to potential clients. I know this is not the outcome you wanted, however you may apply again once your finances have changed.
Regards
AJ
Discovery Bank's reply12 Apr 2021, 16:07
Official
Hi Douw
I'm sorry to hear about the frustration that was caused in order for you to get the answer you were looking for. Our Credit Department follows a strict process before lending credit to potential clients. I know this is not the outcome you wanted, however you may apply again once your finances have changed.
Regards
AJ
I'm sorry to hear about the frustration that was caused in order for you to get the answer you were looking for. Our Credit Department follows a strict process before lending credit to potential clients. I know this is not the outcome you wanted, however you may apply again once your finances have changed.
Regards
AJ
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douw D's updateReviewer Update
13 Apr 2021, 12:57So now I have asked AJ to phone me back regarding his Unprofessional Comment and now he does not reply - Still saying Discovery Bank sucks!!
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douw D's update13 Apr 2021, 12:57
Reviewer Update
So now I have asked AJ to phone me back regarding his Unprofessional Comment and now he does not reply - Still saying Discovery Bank sucks!!