Discovery Bank ***** outcome

I had 2 *****ulent transactions of total R28 680 on my Discovery Bank credit card. Discovery Bank refuse to replace the funds, although I never compromised any details or authorized any of the 2 transactions. They even state an Iphone16 was used, while they confirm I do not have an Iphone registered on my name or linked to my profile.

Now they do not reply on my emails, the call centre keep on promising that the investigator will return my call, the can not discuss the case, but Discovery keep on ignoring me now for 2 weeks (4 emails, 5 phone calls).

I've been a loyal happy Discovery Bank, Medical aid and Discovery Insurance client, and never experienced such terrible service and poor trustworthy actions from them. I hope they can resolve this matter, refund the *****ulent transactions and keep their clients safe and secure with more security measures like OTP's, 2 step verifications for all transactions and keep their clients information safe!!