DISCOVERY BANK ONLY BRANCH STILL CLOSED AFTER 1.5 YEARS!!

With all banks operating and providing a full suite of services to their clients, Discovery Bank is the only bank still not operating during Covid at full capacity. The Sandton Branch is still after 1.5 years closed 'due to Covid regulations'.

When you walk into Discovery inc, you can get a coffee at the coffee shops, you can get a meal and you can receive services from all departments, except the bank. This makes no sense since banking is classified as an essential service.

I've phoned Discovery Bank multiple times, to confirm when they will open their branch services with the same answer 'we don't know, we are following Covid regulations'.

Discovery Bank is the only bank that advertises (falsely) they offer Home Affairs services but does not deliver these services, because their branch is closed for the past 1.5 years. Discovery clients are forced to queue at the Department of Home Affairs as Discovery Bank refused to open its only branch in Sandton to deliver the services they promise their clients.

This is unacceptable! False advertising, and underdelivering. I'm extremely annoyed that my husband and my son was able to get their passports, ID's etc. sorted through FNB, and I'm not. I'm forced to open a bank account with FNB to get the basic services Discovery Bank promise to offer to their clients.

Can someone PLEASE explain to me why your bank is still closed when all other banks are operational and offering their clients a full suite of services?

Can you confirm why your office building is open, and you can purchase coffee and food, you can sort out your medical aid and insurance but you cannot do any of your banking?

Please explain this logic!