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chris J
1 reviews | Active since Oct 2010
08 Dec 2020, 09:12
Discovery Bank = NOT SO ONLINE BANK
Discovery Bank sent me SMS asking to replace my Discovery credit card expiring this December. However you cannot replace it online on their website but only via smartphone app. This is serious shortcoming of the Discovery Bank, which claims to be fully ONLINE bank ! RIDICULOUS bank.
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Discovery Bank's replyOfficial
11 Dec 2020, 08:17Good day Chris
Thank you for bringing your concern to our attention and please accept our apologies for the delayed response.
Kindly note that you can replace you card on the Discovery website using the link provided
https://online.discovery.bank/login please make sure that the link is used on google chrome. If you experience any difficulties replacing the card online please contact our call centre and one of our skilled bankers can assist you.
Please note that Discovery Bank is a digital Bank and operates mainly on our Banking App, the website platform has limited functionality for all our client who have not fully migrated to Discovery Bank.
Regards
Sibongile
Discovery Bank's reply11 Dec 2020, 08:17
Official
Good day Chris
Thank you for bringing your concern to our attention and please accept our apologies for the delayed response.
Kindly note that you can replace you card on the Discovery website using the link provided
https://online.discovery.bank/login please make sure that the link is used on google chrome. If you experience any difficulties replacing the card online please contact our call centre and one of our skilled bankers can assist you.
Please note that Discovery Bank is a digital Bank and operates mainly on our Banking App, the website platform has limited functionality for all our client who have not fully migrated to Discovery Bank.
Regards
Sibongile