Discovery Bank not so great!!!!

Last year Novermber I disputed a debit order and was told because it is older than 40 days it has to go to a different department and they will try recover my money. Today 3 months later I'm still waiting for some sort of response! I have called a number of times and no one can tell me what is going on, I constantly get "I will call you back as I have escalated it to the Manager" I have spoken to about 7 different consultants and non of them are able to assist me. This is the reason why I have left your bank - little to no service and consultants that don't assist.