Discovery Bank not so digital

Have had Discovery Credit Card for 5 years. Prior to opening of Discovery Bank this product was managed by FNB. When Discovery Bank opened a couple of months ago they decided to migrate Discovery Credit Card clients from FNB platform to their new supposedly digital platform. Firstly I was not informed of migration, only realised that this service been migrated when card no longer appeared on my FNB account/s.

I logged on the Discovery page and was advised that I needed to join the Discovery bank by installing Discovery bank app on my cellphone. Installed app but unfortunately cannot open account because their system is picking up that my number belongs to another user profile. I have made in excess of 20 call from 28 July, 2020 and even emailed one of their Managers Lauren Smith who has never even bothered to respond up to date.

I have given up and would not recommend anyone. It is a pity the team working on this new bank is not as co-operative as their other divisions Discovery Medical Aid, insure, vitality where I enjoy and have their products